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Fix Microsoft Bookings Custom Field Missing from the Booking Page
Question details
A custom field for collecting customer information is enabled in Microsoft Bookings but fails to display on the live, public booking page.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Adding custom fields to a booking page to collect specific client information, such as a guest email, during appointment scheduling.
- Observed behavior
- The custom field does not appear on the booking page. The configuration settings sometimes fail to persist after saving, and submitted field data may not be visible in the calendar appointment.
Ensure that you have administrative access to the Microsoft Bookings calendar and that the specific custom field is properly toggled on within your individual service settings.
Switch Booking Page Template from Classic to New
Updating the booking page template is the most reliable method to resolve compatibility issues and force custom fields to display correctly.
The 'Classic' booking page template frequently causes glitches where newly added custom fields do not render on the public-facing URL. Migrating to the 'New' template typically restores field visibility and allows configuration saves to persist.
Open your Microsoft Bookings dashboard and navigate to the 'Customize your page' menu located on the left sidebar.
Locate the 'Page template' dropdown menu and change the selection from 'Classic' to 'New'.
Navigate back to your specific service settings, ensure the custom field (such as Guest Email) is checked, and toggle the setting to make it a required field.
Click the 'Save and publish' button to apply the changes to your live booking page, then refresh the public link to verify that the field is now visible.
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Frequently Asked Questions
Why do my Microsoft Bookings custom field settings reset after saving?
This is a known glitch often associated with the Classic page template. Changing your booking page template to the 'New' version under your customization settings helps ensure that your configuration, including making fields required, saves correctly.
Can I view custom field responses directly in the Bookings calendar?
There is currently a known limitation in the New template where custom field responses might not be visible when viewing the appointment directly from the calendar interface. You may need to export your booking data or check the confirmation emails to view these details.
Does Microsoft Bookings support adding multiple custom fields?
Yes, you can add multiple custom fields, such as text boxes or dropdown lists, under your service settings. Ensure your page template is set to 'New' to avoid display issues on the live booking page.
