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How to Fix Microsoft Bookings Custom Staff Hours Not Showing

John Wilson Oct 13, 2026 869 views

Question details

Custom staff hours are not accurately reflecting on the Microsoft Bookings page.

How to Fix Microsoft Bookings Custom Staff Hours Not Showing

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Setting up or updating staff availability schedules and scheduling policies for a booking calendar.
Observed behavior: The live booking page displays incorrect available times, unexpected slots, or shows no availability despite custom hours being configured.

Before you start

Ensure you have administrator access to the Microsoft Bookings calendar. Keep in mind that changes to availability and staff assignments can sometimes take several hours to fully sync and reflect on the live public booking page.

Solution 1Recommended

Verify Staff Hours and Business Hours Settings

Use this solution to ensure that the staff member's individual availability is not being overridden by the default business hours.

Microsoft Bookings allows you to set custom hours for individual staff members. However, if the general business hours setting is overriding them, the custom schedule will not appear on the booking page.

Navigate to Staff Settings

Open your Microsoft Bookings dashboard and click on 'Staff' in the left-hand navigation menu.

Edit the Staff Member

Select the staff member whose availability is not showing correctly and click the 'Edit' icon.

Review the Business Hours Toggle

Scroll down to the 'Availability' section and uncheck the 'Use business hours' option if you want to use a customized schedule.

Set Custom Hours

Manually define the specific start and end times for each day of the week, then click 'Save'.

Sync Delay: After saving these changes, wait a few hours before testing the live booking page, as updates are not always immediate.

Solution 2

Configure Service-Level Scheduling Policies

Use this method to check if specific service settings are conflicting with your staff's availability.

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Frequently Asked Questions

Why is the booking page showing unexpected available times on specific days?

This often occurs because the scheduling policy for a specific service differs from the staff member's individual custom hours. You must ensure that both the service availability and the staff hours align, and that 'Use business hours' is unchecked if a custom schedule is intended.

How long does it take for Microsoft Bookings to update availability changes?

Microsoft Bookings relies on background synchronization with Exchange calendars. Changes to staff hours, service policies, or staff assignments can sometimes take several hours to fully appear on the public booking page.

Does the 'Use business hours' setting override custom staff availability?

Yes. If the 'Use business hours' toggle is enabled in a staff member's profile, the system will ignore any custom availability you have configured for them and default to the overarching calendar business hours.

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