Fix Microsoft 365 Redirecting to GoDaddy Login
Question details
The user is automatically redirected to a GoDaddy login page instead of the standard Microsoft authentication page when trying to access Microsoft 365 services.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to sign in to the Microsoft 365 web portal or desktop applications.
- Observed behavior
- The Microsoft 365 authentication system redirects the user to GoDaddy's portal because the domain or subscription is managed by GoDaddy through federated identity.
Ensure you know whether your organization or personal domain originally purchased its Microsoft 365 subscription through GoDaddy, and have your GoDaddy workspace credentials ready.
Use GoDaddy Credentials via the Office Portal
If your domain is federated with GoDaddy, you must use their authentication portal to access your Microsoft 365 services.
When a Microsoft 365 subscription is purchased through GoDaddy, GoDaddy acts as the identity provider. This means all authentication requests are intentionally routed through their servers to verify your account.
Open your preferred web browser and go to the official Microsoft 365 login page at https://www.office.com.
Type in your organization or custom domain email address. Once recognized, the system will automatically redirect you to the GoDaddy sign-in page.
Enter the password associated with your GoDaddy workspace or the Microsoft 365 account provided by GoDaddy to complete the sign-in.
Update Domain Identity Configuration
If you no longer use GoDaddy or your credentials are being rejected, your domain's federation settings must be updated.
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Frequently Asked Questions
Why is Microsoft sending me to GoDaddy?
Microsoft redirects you to GoDaddy because your Microsoft 365 subscription or custom domain was purchased through GoDaddy. In this setup, GoDaddy acts as the identity provider for your account, handling all authentication and password management.
Can I stop the GoDaddy redirect when signing into Microsoft 365?
To stop the redirect, your organization's domain administrator must 'defederate' the domain from GoDaddy. This process moves authentication back natively to Microsoft, but it requires administrative access, technical configuration, and sometimes purchasing licenses directly from Microsoft.
What if I forgot my GoDaddy Microsoft 365 password?
You will need to reset your password through the GoDaddy login portal using their password recovery process. Alternatively, you can contact your organization's IT administrator to reset the password for you within the GoDaddy admin dashboard.
Does this redirect affect desktop Office applications like Word and Excel?
Yes. When you attempt to activate or sign in to Microsoft Office desktop applications using an account managed by GoDaddy, a pop-up window will still redirect you to the GoDaddy login screen to verify your subscription license.
