'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix Office 365 Sign-In Redirects to Glow Login Page
Question details
Users experience an unexpected redirection to a Glow authentication page when trying to log into Office 365 or access Google Sheets.
- Product
- Office 365 / Google Sheets / Glow
- Device & OS
- not provided
- Scenario
- Attempting to access personal or work accounts on Office 365 or Google Sheets after previously logging into Glow for school or homework activities.
- Observed behavior
- The browser bypasses the standard Microsoft or Google login screens and automatically redirects the user to the Glow school login page.
Before proceeding with the troubleshooting steps, ensure you have your correct personal or work credentials for Office 365 and Google, as you will need to sign back in after clearing browser data.
Clear Browser Cache and Cookies
Clearing your browser's cookies will remove the active Single Sign-On (SSO) session for Glow, allowing you to log into other services normally.
Glow uses persistent cookies to keep you signed in for school activities. If these cookies are not cleared or if you do not sign out properly, the browser will continue attempting to route Microsoft and Google authentication requests through Glow's servers.
Click the three vertical dots (Chrome/Edge) or horizontal lines (Firefox) in the top-right corner of your browser and select 'Settings'.
Locate and click on the 'Privacy and security' tab from the left-hand sidebar menu.
Click 'Clear browsing data'. Ensure that 'Cookies and other site data' and 'Cached images and files' are checked, then click the 'Clear data' button.
Close all browser windows, reopen your browser, and navigate to Office 365 or Google Sheets to sign in with your preferred account.
Use Incognito or Private Browsing Mode
Using a private browsing window allows you to access Office 365 without interfering with your active Glow session.
Contact Google or Glow Support
If clearing cookies and using private browsing does not resolve the issue, there may be an account-level linkage that requires support intervention.
Avoid Browser Login Issues with WPS Office
Tired of dealing with web-based authentication redirects and SSO conflicts like Glow? Switch to WPS Office, a powerful and lightweight desktop application that lets you open, edit, and save your documents, spreadsheets, and presentations offline without mandatory cloud sign-ins.
- 1. Download and Install: Click the download button to get the free WPS Office installer for your operating system and follow the quick setup wizard.
- 2. Open Your Files Offline: Launch WPS Office and click 'Open' to access your saved Office 365 or Google Sheets files directly from your local drive.
- 3. Edit Without Interruptions: Enjoy seamless offline editing without worrying about session timeouts or login redirects.
Frequently Asked Questions
Why does Glow keep taking over my Office 365 or Google login?
Glow uses a Single Sign-On (SSO) system for school activities. If you close the browser without formally signing out of Glow, the session cookie remains active. When you try to access other Microsoft or Google services, the browser uses that active token, causing the redirect.
How do I completely sign out of Glow to prevent this redirect?
To properly end your session, click your profile icon in the Glow portal and select 'Sign Out', then close all open browser windows completely. This ensures the authentication token is terminated.
Will clearing my browser cache delete my Google Sheets or Office 365 files?
No. Clearing your browser cache and cookies only removes temporary internet files and stored login sessions from your local device. All your documents and spreadsheets are safely saved in the cloud and will be fully accessible once you log back in.
Can I use both Glow and my personal Office 365 account at the same time?
Yes, but they need to be isolated. The best way to do this is to open Glow in your standard browser window, and open your personal Office 365 or Google Sheets account in an Incognito or Private Browsing window.
