Fix AZ-900 Exam Discount Missing After Microsoft Virtual Training Day
Question details
Users are unable to redeem their exam discount after completing the Azure Fundamentals training.
- Product
- Microsoft Certification
- Device & OS
- not provided
- Scenario
- Attempting to schedule the AZ-900 exam and claim the promotional attendance discount.
- Observed behavior
- The certification dashboard displays a 'No discounts available' message instead of applying the expected fee waiver.
Ensure you have waited at least 5 business days after the training concluded, and verify you are linking the exact email address used to register for the event.
Request Assistance in the Microsoft Training Support Forum
Since this is an account-specific eligibility issue, Microsoft support staff must manually verify your attendance and apply the discount.
Discount redemption issues for Microsoft Virtual Training Days are handled directly by the Microsoft Certified Trainer (MCT) and Certification support teams.
To protect your privacy, a moderator will initiate a private message to collect your account details and proof of attendance.
Navigate to the Microsoft Certified Trainer benefits and discounts forum at trainingsupport.microsoft.com.
Log in using the Microsoft account credentials associated with your certification profile.
Click on 'Ask a question' to create a new support thread. Explain that you attended the Azure Fundamentals Virtual Training Day but are receiving the 'No discounts available' error.
Wait for a forum moderator to reply. They will open a private message channel where you can securely share your registration email and event completion proof.
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Frequently Asked Questions
How long does it take for the AZ-900 discount to appear after the training?
Typically, it takes about 5 business days after the event has concluded for the discount to be automatically applied and visible on your certification dashboard.
Can I use a different email address to claim the exam discount?
You must link the email address you used to register for the Virtual Training Day to your personal Microsoft Certification profile in order to successfully claim the discount.
Does the Microsoft Virtual Training Day discount expire?
Yes, exam discounts obtained through Microsoft Virtual Training Days generally expire 90 days after the event date. You must schedule and take your exam within this timeframe.
