Formatting Issues

How to Fix Cut-Off Text and Images in Microsoft OneNote

Kushani Nimanthika Oct 13, 2026 870 views

Question details

The user needs to fix an issue where text and screenshots are partially displayed or cut off in OneNote.

How to Fix Cut-Off Text and Images in Microsoft OneNote

Product: Microsoft OneNote
Device & OS: not provided
Scenario: Viewing and synchronizing OneNote notebooks stored on OneDrive across multiple computers.
Observed behavior: Text and images load partially or appear cut off on one computer, while displaying fine on another. Exporting the notebook reveals problematic pages that fail to load properly.

Before you start

Ensure that your OneNote application is updated to the latest version and verify that your device has a stable internet connection to allow OneDrive synchronization to finish completely.

Solution 1Recommended

Reset the OneNote Cache and Force Synchronization

Clearing the local cache forces OneNote to redownload a fresh copy of the notebook from OneDrive, which can resolve display anomalies and corrupted pages.

Corrupted temporary files can cause notebooks to render incorrectly. By deleting the cache, you ensure that the application reads the latest uncorrupted data directly from the cloud.

Close the OneNote application

Make sure Microsoft OneNote is completely closed. Check your system tray to ensure it is not running in the background.

Locate the cache folder

Press 'Win + R' on your keyboard to open the Run dialog. Type '%localappdata%\Microsoft\OneNote' and press Enter. Open the folder corresponding to your version (e.g., '16.0').

Delete the cache

Find the folder named 'cache', right-click on it, and select 'Delete'.

Reopen and sync

Launch OneNote again. Navigate to 'File' > 'Info' > 'View Sync Status' and click 'Sync All' to download the notebook data fresh from OneDrive.

Reset the OneNote Cache and Force Synchronization

Sync Completion: Allow the synchronization process to finish completely before clicking on the problematic pages. Interrupting the sync may result in the text and images remaining cut off.

Solution 2

Adjust View and Page Setup Settings

Sometimes, cut-off content is simply a result of incorrect zoom levels or restricted page boundaries set on a specific computer.

Solution 3

Export and Re-import the Notebook from the Working PC

If specific pages are corrupted in the cloud, exporting the notebook from the computer where it displays correctly can bypass the damaged cloud copy.

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Frequently Asked Questions

Why do my OneNote pages look completely different on another computer?

OneNote pages rely on local display settings, installed fonts, and application versions. If a font is missing on the second computer or the screen resolution differs drastically, text and images may reflow, overlap, or appear cut off.

What should I do if my OneNote notebook won't sync completely to OneDrive?

First, ensure your OneDrive has sufficient storage space. Then, check for specific sync errors by navigating to 'File' > 'Info' > 'View Sync Status'. You can click 'Sync Now' next to the specific notebook to force a manual connection.

Will resetting the OneNote cache delete my notes?

Resetting the cache only removes local temporary files. As long as your notes have successfully synced to OneDrive previously, they will automatically redownload without data loss when you reopen the application and allow it to sync.

Document & File Issues