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How to Fix OneNote My Templates Missing and Not Saving
Question details
The user is unable to find the My Templates section in OneNote for Microsoft 365, and saving a page as a new template fails to create a file.
- Product
- OneNote for Microsoft 365
- Device & OS
- Windows
- Scenario
- Trying to access saved templates or save a new page as a template in OneNote.
- Observed behavior
- The My Templates section is missing from OneNote, and saving a new template does not generate the expected template file, even after reinstalling Office and restarting the computer.
Ensure that your OneNote application is fully synced to the cloud to avoid losing any unsaved notes before attempting to clear the local cache or repair the installation.
Reset the OneNote Cache Folder
Clearing a corrupted cache can resolve issues with missing features and file saving failures in OneNote.
A corrupted cache is one of the most common reasons OneNote fails to display sections or save files properly. Renaming the cache folder forces OneNote to rebuild it from scratch upon the next launch.
Ensure that OneNote and all other Microsoft Office applications are completely closed.
Press the Windows key + R on your keyboard to open the Run command window.
Type `%localappdata%\Microsoft\OneNote\16.0` into the Run box and press Enter.
Locate the folder named 'cache', right-click on it, and rename it to 'cache.old'.
Open OneNote again and check if the My Templates section is now visible and functioning.
Verify the Hidden Templates Folder
Check if the physical template file is actually being created in the Windows AppData directory.
Repair Microsoft 365 Installation
Use the built-in repair tool to fix corrupted Office files that might be causing the template issue.
Experience a Bug-Free and Lightweight Office Suite with WPS Office
If you are tired of dealing with missing templates, corrupted cache files, and complex troubleshooting steps in Microsoft Office, consider switching to WPS Office. It provides a lightweight, highly compatible, and free alternative to manage all your daily productivity tasks efficiently.
- 1. Visit the official website: Go to the official WPS Office website to download the latest version.
- 2. Download the installer: Click the 'Free Download' button to get the setup file.
- 3. Install WPS Office: Run the downloaded installer and follow the simple on-screen instructions to set up your new office suite.
Frequently Asked Questions
Where are OneNote templates saved on Windows?
By default, custom OneNote templates are stored in a hidden system folder. You can find them by opening File Explorer and entering `%AppData%\Microsoft\Templates` in the address bar. Look for a file named `My Templates.one`.
Why did my custom templates disappear from OneNote?
Custom templates can disappear if the OneNote cache becomes corrupted, if there is a background syncing error with OneDrive, or if the user profile permissions to the Windows AppData folder have been inadvertently altered.
How do I create a new page template in OneNote?
To create a template, design your page layout in OneNote, click the 'Insert' tab, select 'Page Templates', and choose 'Save current page as a template' located at the bottom of the Templates task pane.
What should I do if Quick Repair doesn't fix Microsoft 365?
If a Quick Repair does not resolve your OneNote issues, you can return to the 'Programs and Features' menu, select your Microsoft 365 installation, and choose 'Online Repair'. This will perform a more comprehensive fix by reinstalling the Office applications. If the problem still persists, contact Microsoft Online Support.
