Printing Problems

How to Fix Universal Print Queue Stuck for Ricoh IM6500 Printer

Muhammad Talha Oct 14, 2026 868 views

Question details

The user is experiencing an issue where a Ricoh IM6500 printer stops appearing in Universal Print and jobs get stuck in the cloud queue.

Fix Universal Print Queue Stuck for Ricoh IM6500 Printer

Product: Universal Print
Device & OS: not provided
Scenario: Attempting to route print jobs through the Universal Print cloud queue to a Ricoh IM6500 printer.
Observed behavior: Print jobs successfully reach the cloud queue, but the printer disappears from Universal Print and the jobs remain stuck without printing.

Before you start

Ensure your Ricoh printer is powered on, connected to the network, and that you have administrator access to the Universal Print portal and the local printer connector server.

Solution 1Recommended

Seek Assistance from the Microsoft Learn Universal Print Community

Because this involves complex cloud queues and server registrations, specialized support engineers on Microsoft Learn are best equipped to resolve the issue.

Universal Print is a specialized enterprise cloud service. Issues involving stuck queues, dropped printer registrations, and connector failures often fall outside standard document troubleshooting and require environment-specific investigation.

Visit Microsoft Learn

Open your web browser and navigate to the Microsoft Learn website, then search for the Universal Print community forum.

Create a new post

Click the button to create a new question or discussion thread in the Universal Print section.

Provide specific details

Include your printer model (Ricoh IM6500), connector configuration, server details, and the exact behavior of the cloud queue for the support engineers to investigate.

Seek Assistance from the Microsoft Learn Universal Print Community

Specialized Support Required: Microsoft support engineers can directly look into background service logs and tenant registrations that regular users cannot access.

Solution 2

Restart the Universal Print Connector Service

Restarting the local connector service can often resolve background sync issues between the physical printer and the cloud queue.

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Frequently Asked Questions

Why do print jobs reach the Universal Print cloud queue but fail to print?

This usually happens if the local print connector goes offline, network communication is blocked by a firewall, or the printer's registration token in Universal Print has expired.

How can I check if my Ricoh printer is still registered in Universal Print?

You can verify the printer's status by logging into the Microsoft Azure Portal, navigating to the Universal Print admin center, and checking the 'Printers' list for your specific Ricoh model.

Can a network firewall block Universal Print jobs?

Yes. Universal Print requires specific outbound ports and endpoint URLs to be permitted on your network firewall so the local connector can securely communicate with Microsoft's cloud services.

Document & File Issues