Permission & Access Issues

How to Identify Users Signed In to OneDrive in Microsoft 365

Camila Milosovich Sep 28, 2026 869 views

Question details

Administrators are unable to identify users signed into OneDrive or access usage reports due to third-party provider restrictions or PowerShell connection failures.

Identify Users Signed In to OneDrive in Microsoft 365

Product: Microsoft 365 / OneDrive
Device & OS: not provided
Scenario: An administrator needs to check OneDrive usage reports but is blocked by external licensing providers or SharePoint Online Management Shell connection errors.
Observed behavior: The OneDrive usage report is redirected to a third-party provider. Attempting to use Connect-SPOService or Get-SPOSite in PowerShell results in connection errors stating no connection is available.

Before you start

Ensure you have Global Administrator or SharePoint Administrator privileges in your Microsoft 365 tenant before attempting to generate usage reports or run administrative PowerShell commands.

Solution 1Recommended

Request the Usage Report from Your External Provider

If your Microsoft 365 tenant is managed under a third-party licensing agreement, usage reports may be redirected to the provider and require their intervention.

In many external provider or Cloud Solution Provider (CSP) arrangements, default administrative reporting is restricted or redirected to the provider's centralized dashboard.

Log into the Admin Center

Navigate to admin.microsoft.com and log in using your Global Administrator credentials.

Check the Reports section

Click on 'Show all' in the left navigation menu, expand 'Reports', and select 'Usage'. Verify if the OneDrive usage data is visible or if a redirection message appears.

Contact your external provider

If the report is restricted, contact your third-party licensing provider directly and request them to export and provide the OneDrive usage report for your tenant.

Submit a service request

If the provider cannot resolve the issue, navigate to the 'Support' tab in the Microsoft 365 admin center and submit a new service request including details of your licensing arrangement.

Request the Usage Report from Your External Provider

Gathering Evidence: Take screenshots of any reporting errors or missing dashboards in the admin center to attach to your Microsoft support ticket.

Solution 2

Troubleshoot SharePoint Online PowerShell Connections

Resolve connection issues when Connect-SPOService and Get-SPOSite fail to execute due to outdated modules or permissions.

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Frequently Asked Questions

Why can't I see the OneDrive usage report in the Microsoft 365 Admin Center?

If your Microsoft 365 licenses are managed by a third-party external provider or CSP, the tenant reporting policies might redirect the usage reports to their centralized management portal. You will need to contact the provider to access these analytics.

What causes Connect-SPOService to fail in PowerShell?

This error usually occurs if you lack the correct SharePoint Administrator permissions, are using an outdated version of the SharePoint Online Management Shell, or if third-party security policies block direct administrative PowerShell access to the tenant.

Can a Global Administrator always view Microsoft 365 usage reports?

Typically yes, but in specific external licensing arrangements, the managing partner may configure tenant settings to restrict or control access to administrative centers, usage data, and reporting dashboards.

Document & File Issues