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How to Remove Adobe Document Cloud from SharePoint and Office 365
Question details
An administrator needs to disable and remove the Adobe Document Cloud integration so PDFs do not open in it by default within SharePoint and Office 365.
- Product
- SharePoint, Office 365, Adobe Document Cloud
- Device & OS
- not provided
- Scenario
- Managing Microsoft Office 365 tenant integrations and default PDF viewers for an organization.
- Observed behavior
- PDF documents currently open in Adobe Document Cloud by default, which needs to be reverted to the standard SharePoint native PDF viewer.
Ensure you have global administrator or SharePoint administrator privileges in your Office 365 tenant before attempting to modify enterprise application settings.
Disable Adobe Document Cloud via Installation Management
The most effective method is to disable the user sign-in option through Adobe's official SharePoint and OneDrive installation management portal.
Instead of deleting the application outright from Azure AD, Adobe recommends managing the configuration settings to turn off the integration smoothly. This allows the tenant to revert to the default Microsoft PDF viewer without causing backend permission errors.
Navigate to the Adobe Document Cloud installation management portal linked to your Office 365 tenant configuration.
Go to the configuration settings specifically designated for SharePoint and OneDrive integrations.
Find and disable the toggle or option that enables users to sign in to Adobe Document Cloud.
Allow approximately 36 to 40 hours for the configuration change to propagate across your entire Office 365 environment.
Experience Seamless PDF and Document Management with WPS Office
Looking for a simpler way to manage your documents without complex tenant integrations? WPS Office is a free, lightweight alternative to Microsoft Office that includes a powerful built-in PDF reader and editor. Enjoy full format compatibility and familiar interfaces without the administrative hassle.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button.
- 2. Install WPS Office: Run the setup file and follow the on-screen prompts to install the suite on your computer.
- 3. Manage Documents Locally: Open WPS Office to immediately start viewing and editing PDFs, Word documents, and spreadsheets without needing cloud integrations.
Frequently Asked Questions
Why are my PDFs still opening in Adobe Document Cloud after disabling it?
It can take 36 to 40 hours for the changes to fully propagate across the SharePoint and Office 365 environment. If the time has not elapsed, users may still see the Adobe viewer.
Do I need to delete the Adobe Enterprise application from Azure Active Directory?
No, deleting the enterprise application from Azure AD is generally not necessary if you properly disable the user sign-in option in the Adobe installation management settings.
How do I change the default PDF viewer back to the SharePoint default?
Once the Adobe Document Cloud integration is successfully disabled and the 40-hour propagation time has passed, SharePoint will automatically revert to using its native PDF viewer.
Can individual users disable the Adobe Document Cloud integration themselves?
No, removing or disabling this integration requires Office 365 tenant administrator privileges to change the enterprise settings organization-wide.
