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Fix New Outlook Moving Inbox Emails to Deleted Items
Question details
Inbox emails are automatically being moved to the Deleted Items folder in the new Outlook, and attempts to recover them fail as they disappear again.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Managing inbox emails in the new Outlook application.
- Observed behavior
- Emails automatically transfer from the Inbox to the Deleted Items folder, and recovering them only results in them disappearing again unless switching back to classic Outlook.
Before proceeding with the repair, ensure that you have backed up any critical locally stored data and close all running Microsoft Office applications to prevent repair conflicts.
Repair Your Microsoft 365 Installation
Running the built-in Office repair tool can resolve underlying installation bugs causing erratic email behaviors in the new Outlook.
Sometimes, the new Outlook client experiences glitches due to corrupted application files in your Microsoft Office suite. Using the built-in Windows repair tool can automatically diagnose and replace these faulty files without affecting your personal data.
Press the Windows key, type 'Control Panel' in the search bar, and press Enter to launch the application.
Navigate to 'Programs', then click on 'Programs and Features' to view a list of installed software.
Locate 'Microsoft 365' or your specific 'Microsoft Office' version in the list, right-click it, and select 'Change'.
Choose the 'Quick Repair' option and follow the on-screen prompts to fix common issues quickly.
If the issue persists after a Quick Repair, repeat the process but select 'Online Repair' for a more comprehensive fix. Once finished, restart your computer and test Outlook again.
Switch to WPS Office for a Reliable and Lightweight Experience
If Microsoft Office applications like Outlook are causing persistent stability issues, consider trying WPS Office. It provides a comprehensive, free, and lightweight suite for your document processing needs with full compatibility with standard formats.
- 1. Visit the Official Website: Go to the official WPS Office website to access the latest secure version of the software.
- 2. Download the Installer: Click on the 'Free Download' button to save the installation file to your computer.
- 3. Install and Launch: Run the downloaded file and follow the quick setup wizard to start using your new office suite.
Frequently Asked Questions
Why does Outlook keep moving my emails to the Deleted Items folder?
This can happen due to a corrupted Outlook profile, a faulty inbox rule, or a bug in the new Outlook installation. Repairing the Office suite or checking your mail rules typically resolves it.
Will repairing Microsoft Office delete my emails or data?
No, running a Quick Repair or Online Repair only fixes the application files and registry settings. Your emails, contacts, and personal data remain safe on the server and your device.
How do I switch back to classic Outlook?
In the new Outlook interface, you can usually find a toggle switch in the top right corner labeled 'New Outlook'. Turn this toggle off to revert to the classic Outlook experience.
Could an inbox rule be causing my emails to be deleted?
Yes, an improperly configured inbox rule might be set to move specific or all incoming emails to the Deleted Items folder. Check your Rules settings in Outlook to ensure no unintended rules are active.
