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How to Fix Gmail Sent Messages Missing in Outlook
Question details
Users are unable to see their sent emails in the Gmail Sent folder when sending them through Microsoft Outlook.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Sending emails using a Gmail account linked to Microsoft Outlook (desktop application or Outlook.com).
- Observed behavior
- Emails sent from Outlook do not sync back to the Gmail Sent folder on the server.
Verify whether you are using the desktop version of Microsoft Outlook or the web-based Outlook.com, as the IMAP configuration and sent-item behavior differ between the two.
Configure IMAP Root Folder Settings in Desktop Outlook
Adjusting the IMAP root folder and subscribing to the correct Gmail folders ensures your sent items sync properly with the server.
When using the desktop version of Outlook, IMAP folder mapping is crucial. If the root folder is not specified correctly, Outlook may create local folders instead of syncing with Gmail's native folders.
Open desktop Outlook, click on 'File' in the top left corner, select 'Account Settings', and then click 'Account Settings' from the drop-down menu.
Double-click your Gmail account in the list, click on 'More Settings' in the lower right, and navigate to the 'Advanced' tab.
In the 'Root folder path' field, type 'Inbox' or '[Gmail]' depending on your specific Outlook version, then click 'OK' to save the changes.
Return to the main Outlook window, right-click your Inbox or the top-level Gmail folder, and select 'IMAP Folders'. Click 'Query', locate the '[Gmail]/Sent Mail' folder, and ensure it is subscribed.
Go to 'File' > 'Options' > 'Mail'. Scroll down to the 'Save messages' section and verify that the option to save copies of messages in the Sent Items folder is checked.
Verify Connected Account Settings in Outlook.com
For Outlook.com users, sent item behavior depends on whether Gmail is a connected account or the primary sign-in address.
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Frequently Asked Questions
Why are my Outlook sent items not showing in Gmail?
This usually happens due to incorrect IMAP root folder settings or because the sent items folder is not properly mapped and subscribed between the Outlook application and the Gmail server.
How do I subscribe to the Sent Mail folder in Outlook?
Right-click on your inbox or root folder in Outlook, select 'IMAP Folders', click 'Query', find the '[Gmail]/Sent Mail' folder in the list, select it, and click 'Subscribe'.
Does Outlook.com handle Gmail sent emails differently than the desktop app?
Yes. Outlook.com handles connected accounts differently. If Gmail is added merely as a connected account for receiving mail, emails sent from that alias in Outlook.com might only be stored on the Outlook server and will not sync back to Gmail's Sent folder.
