Microsoft 365 Error Codes

How to Fix OneNote SharePoint Sync Error 0xE401069D

Olivia Miller Oct 9, 2026 869 views

Question details

The user is experiencing synchronization failures in the OneNote desktop app for notebooks stored in SharePoint, resulting in error code 0xE401069D.

How to Fix OneNote Desktop SharePoint Sync Error 0xE401069D

Product: Microsoft OneNote
Device & OS: not provided
Scenario: Syncing a SharePoint-hosted notebook to the Microsoft OneNote desktop application.
Observed behavior: The notebook opens successfully online but fails to synchronize in the desktop app, displaying error code 0xE401069D due to conflicting account or domain references.

Before you start

Verify that you can successfully access and open your notebook via OneNote for the Web, and ensure you have your primary Microsoft 365 business account credentials ready before making changes to the desktop app.

Solution 1Recommended

Remove Conflicting Accounts from OneNote

Resolve conflicting notebook and domain references by signing out of unused or secondary accounts in the OneNote desktop app.

When multiple Microsoft or organizational accounts are signed into OneNote, they can create conflicting references for domains and folders. Removing these extra accounts forces OneNote to use the correct primary credentials to authenticate with SharePoint.

Open Account Settings

Launch the OneNote desktop app, click on the 'File' menu in the top-left corner, and select 'Account' from the sidebar.

Sign Out of Extra Accounts

Under the 'User Information' section, identify any secondary or unused accounts currently signed in. Click 'Sign out' next to each account that is not associated with the SharePoint notebook.

Restart and Re-authenticate

Close the OneNote application completely and reopen it. If prompted, sign back in using only your correct Microsoft 365 business account.

Force a Manual Sync

Right-click the name of the notebook that was failing to sync and select 'Sync This Notebook Now' from the context menu.

Remove Conflicting Accounts from OneNote

Verify Sync Status: If you still experience issues, click on 'File' > 'Info' > 'View Sync Status' to check for any specific section errors or persistent permission warnings.

Solution 2

Verify SharePoint Account Permissions

Ensure the active Microsoft 365 account has the correct permissions to edit and sync the SharePoint notebook.

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Frequently Asked Questions

Why does OneNote show sync error 0xE401069D?

This error typically occurs when multiple Microsoft accounts are signed into the OneNote desktop app, creating conflicting domain and notebook references during SharePoint synchronization.

Can I fix this sync error without editing the Windows registry?

Yes, simply removing the extra or unused accounts from the OneNote desktop app via 'File' > 'Account' usually resolves the conflict, avoiding the need for complex registry edits.

Where can I view the detailed sync status in OneNote?

You can view the sync status by right-clicking your notebook's name and selecting 'Notebook Sync Status', or by navigating to 'File' > 'Info' > 'View Sync Status'.

Microsoft Office Error Codes