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How to Fix Microsoft Apps Automatically Uninstalling on Intune-Managed Mac
Question details
Microsoft applications on an Intune-managed Mac are automatically uninstalling and reinstalling themselves, which subsequently breaks OneDrive functionality.
- Product
- Microsoft 365
- Device & OS
- macOS
- Scenario
- Using organization-managed Microsoft applications on an Intune-enrolled MacBook.
- Observed behavior
- Applications are removed and reinstalled automatically without any visible Intune activity or user prompt, leaving OneDrive in a non-functional state.
Since your device is enrolled in an organization's Intune management, ensure you have a way to contact your IT administrator, as most of these troubleshooting steps require administrative access to the Microsoft Intune admin center.
Review Intune Deployment and Logs (For IT Administrators)
The most common cause of this issue is a conflicting configuration policy or a repeatedly failing application deployment assignment in Intune.
When an application deployment repeatedly fails or conflicts with another compliance policy, Intune may enter a loop of uninstalling and reinstalling the affected apps. Your IT administrator must investigate the device logs from the administrative side.
Log into the Microsoft Endpoint Manager admin center and review the application assignments and device status for the affected Mac.
Check the deployment history and management logs from the exact time the applications were removed to identify any failing deployment loops.
Confirm that the correct Microsoft 365 package and OneDrive configuration profiles are assigned to the device without conflicts.
Check Local Mac Updates and Sync Company Portal
If Intune shows no suspicious activity on the backend, check local macOS logs, sync the device manually, and ensure all system updaters are functioning correctly.
Try WPS Office for a Stable, Lightweight Mac Experience
If you are tired of dealing with complex MDM deployments, automatic app uninstalls, and OneDrive sync issues on your Mac, consider switching to WPS Office. It provides a highly compatible, robust, and lightweight office suite without the heavy management overhead.
- 1. Download the Installer: Visit the official WPS Office website and download the macOS version.
- 2. Install WPS Office: Open the downloaded package and drag the WPS Office icon to your Applications folder.
- 3. Open Your Files: Launch WPS Office and instantly open your existing Microsoft Office documents with perfect formatting.
Frequently Asked Questions
Why does OneDrive stop working after the Microsoft apps are automatically reinstalled?
Repeated automatic installations can corrupt local configuration files or sync states for OneDrive on macOS. Your IT administrator may need to completely clear the local OneDrive cache and deploy a fresh configuration profile to restore functionality.
Can I fix the Intune auto-uninstall issue without contacting my IT admin?
Generally, no. Since your Mac is managed by your organization's Intune policies, any local changes you make can be overwritten by the server. The root cause usually lies in an incorrect deployment configuration that only an administrator can adjust.
Does Microsoft AutoUpdate cause apps to uninstall on a Mac?
Normally, Microsoft AutoUpdate (MAU) only downloads and installs newer versions of applications. However, if there is a conflict between the MAU version deployed by Intune and locally installed packages, it may trigger an unexpected uninstallation loop.
