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How to Transfer Visio 2013 Product Key to a New Laptop
Question details
The user needs to transfer a Visio 2013 perpetual license to a new computer, but the product key is being rejected during installation.
- Product
- Microsoft Visio 2013
- Device & OS
- not provided
- Scenario
- Migrating a previously activated Visio 2013 installation from an old laptop to a newly purchased laptop.
- Observed behavior
- The Visio 2013 product key is rejected by the activation server on the new laptop because the license remains tied to the old laptop's hardware.
Ensure you have your original 25-character Visio 2013 product key available and access to the old laptop to properly uninstall the software before attempting the transfer.
Uninstall Visio 2013 from the Old Laptop Using the SaRA Tool
Removing the software completely from the old hardware is required to free up the perpetual license for the new computer.
Since Visio 2013 is a perpetual license, it can only be active on one computer at a time. The standard Windows uninstaller may leave behind registry keys that keep the license locked to the old hardware.
On the old laptop, download the Microsoft Support and Recovery Assistant (SaRA) from https://aka.ms/SaRA-officeUninstallFromPC.
Launch the downloaded executable file to install the assistant. Once opened, follow the on-screen prompts and select Visio 2013 from the list of installed products.
Click Next to allow the tool to completely remove all Visio files and licensing data. Restart the old laptop to finalize the process.
Download and install Visio 2013 on your new laptop, then enter your product key to complete the activation.
Perform a Telephone Activation
If online activation fails because the key is still linked to the old hardware, telephone activation might help bypass the hardware lock.
Switch to WPS Office for Your Office and Diagramming Needs
If you cannot activate your outdated Visio 2013 software due to Microsoft's end-of-support policies, consider switching to WPS Office. It provides a highly compatible, free, and lightweight alternative for your daily document and flowchart needs.
- 1. Download the Installer: Visit the official WPS Office website and click the 'Download WPS Office Free' button.
- 2. Install WPS Office: Run the downloaded installer and follow the quick on-screen instructions to set up the suite on your new laptop.
- 3. Access Diagram Tools: Launch WPS Office, open a new document or presentation, and navigate to the Insert tab to start using integrated shapes, charts, and flowchart tools.
Frequently Asked Questions
Why is my Visio 2013 product key being rejected on my new laptop?
Visio 2013 perpetual licenses are hardware-locked to the computer they are first installed on. If it is not fully uninstalled from the old laptop, the activation server detects the license as currently in use and rejects the new installation.
Can Microsoft Support help me transfer my Visio 2013 license?
Because Visio 2013 has reached its end of support, Microsoft no longer provides dedicated technical assistance for it. They may be unable to manually release your product key or resolve server-side activation problems.
Is Visio 2013 a perpetual or subscription license?
Visio 2013 is a perpetual license, meaning you pay a one-time fee and own the software indefinitely. However, the terms dictate it can only be installed and activated on a single computer at any given time.
What should I do if the standard Windows uninstall doesn't fix the activation error?
Use the official Microsoft Support and Recovery Assistant (SaRA) tool. This specialized tool completely wipes all deep-rooted Office and Visio files and registry keys from the old PC that the standard uninstaller might miss.
