Why Office Keeps Getting Errors Microsoft and How to Fix It

If your workflow is blocked, confirm the account and app context, then follow the ordered fixes below.

Problem Description: Keep Getting Errors Microsoft

I mistakely had purchase Microsoft Office Professional 2021 License from AGM-Software and found it was a scam. I repurchased it from Microsoft and installed. Now I am getting errors on my windows 11 machine where it appears that there is still a program in office trying to reach out to AGM-software. I do not know how to solve removing the connection request from Office to AGM-Software, it appears it is coming from the updating process for office and happens multiple times throughout the day. It is in the DNS Client Events in the Administrative part of event viewer. How can I remove this call out for updates from AGM-software from Office Professional?? Here is the event: Name resolution for the name agm-software.com timed out after none of the configured DNS servers responded. Client PID 8856

Quick Answer for Office Setup on New Device

To resolve persistent Microsoft Office Account errors related to external software interference, completely remove all remnants of the previous installation using the Microsoft 365 Uninstall troubleshooter.

Likely Causes Behind Uninstall Root Factors

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger uninstall & reinstall issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Repairing Office Startup Issues

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Next, verify your network configuration by opening an elevated Command Prompt and running netsh winhttp show proxy to inspect routing settings, resetting them with netsh winhttp reset proxy if misconfigured.

2. Finally, clear your system DNS cache to eliminate outdated or incorrect network entries that may disrupt connectivity.

3. Ensure all background processes are terminated before restarting the applications to establish a clean connection state and prevent recurring authentication failures.

Alternative Solutions for Secondary Installation Fixes

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Run Quick Repair, then Online Repair from Programs and Features if the app still fails.

4. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: WPS as a Local Alternative

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Keeping Office Stable Long Term

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Buy Office from official channels and record the redemption account.

FAQs About Office Support Questions

Can WPS Office fix this uninstall & reinstall issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.