Easily Resolve Forgot Username Password in Microsoft 365

This guide walks you through password & account recovery using Microsoft-supported steps first, with WPS only where it genuinely helps.

Problem Description: Forgot Username Password

Previously I purchased and used my *[Moderator note: Personal information removed]* .onmicrosoft.com & email is *[Moderator note: Personal information removed]* . I forgot my password and I register again my email. now, my purchase account can not use. I forgot my password & username. But bill is sent my email. How can I solve this problem. --- *Moved from: Microsoft 365 and Office | Other*

Quick Answer for Word Setup on New Device

To recover a forgotten Microsoft account username, go to the login page and select 'Reset Password', then click 'Forgot Username?'.

Likely Causes Behind Password Root Factors

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger password & account recovery.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Restoring Word After Errors

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. Enter the email address associated with your account and select 'Send Email' to receive a list of all usernames linked to that email.

2. Once you have your username, go back to the login page, select 'Reset Password', enter your username, and select 'Send Email' to receive a link to create a new password (valid for 16 hours).

3. If you don't receive the email, check your spam folder and verify the email address.

4. If problems persist, submit a support request through Microsoft Advertising support.

Alternative Solutions for Secondary Login Fixes

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: WPS as a Local Alternative

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Keeping Word Stable Long Term

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Register more than one MFA method and keep recovery contacts current.

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FAQs About Word Support Questions

Can WPS Office fix this password & account recovery issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Word before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.