License & Subscription Issues

Fix Microsoft 365 Showing as Purchased But Not Bought in App Store

Rana Garcia Oct 10, 2026 868 views

Question details

The user is seeing a Microsoft 365 subscription marked as purchased in the App Store, but there is no record of this charge in their iCloud subscriptions or purchase history.

Microsoft 365 Shows as Purchased but Was Not Bought in App Store

Product: Microsoft 365
Device & OS: Apple devices (iOS/macOS)
Scenario: Reviewing App Store downloads and managing iCloud subscriptions.
Observed behavior: Microsoft 365 appears as a purchased item in the App Store, yet it does not show up in the user's active iCloud subscription list or Apple purchase history.

Before you start

Ensure you are logged into the correct Apple ID and have your bank or credit card statements ready to verify if any actual charges were made.

Solution 1Recommended

Verify App Store Subscriptions and Purchase History

Check your official Apple ID billing records to determine if the app was downloaded as a free trial or linked to a different account.

Often, new devices come with a pre-installed or complimentary trial of Microsoft 365. The App Store may display the app as 'Purchased' because you own the license to download it, even if no active paid subscription exists.

Check active iCloud subscriptions

Go to Settings on your iPhone or iPad, tap your name at the top, and select 'Subscriptions'. Look for Microsoft 365 on this active list.

Review Apple purchase history

Navigate to Settings > [Your Name] > Media & Purchases > View Account. Scroll down and tap 'Purchase History' to see if there is any financial charge associated with Microsoft 365.

Identify complimentary trials

Consider if you recently purchased a new device. Apple or Microsoft frequently bundle a free trial of Microsoft 365 with new hardware, which registers the app to your account without an immediate charge.

Verify App Store Subscriptions and Purchase History

No Charge Guarantee: If there is no record of Microsoft 365 in your Apple purchase history and your bank statements show no deductions, you have not been charged.

Solution 2

Secure Your Apple ID and Microsoft Account

If you suspect unauthorized access, immediately secure your accounts to prevent potential fraudulent purchases.

Solution 3

Contact Official Support Channels

If you are being incorrectly charged or cannot resolve the discrepancy, reach out to official support for a billing investigation.

Free Microsoft Office alternative

Avoid Subscription Confusion with WPS Office

Tired of confusing subscription charges and hidden free trials? WPS Office offers a free, lightweight, and powerful alternative to Microsoft 365. It is fully compatible with all major Office formats and provides a familiar user interface without the worry of unexpected billing surprises.

1. Download the installer: Visit the official WPS Office website and download the free version for your operating system.
2. Install and launch: Follow the on-screen instructions to install WPS Office, then open the application.
3. Open your documents: Drag and drop your existing Microsoft Office files into WPS Office to continue working immediately for free.

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Frequently Asked Questions

Why does a new device show a Microsoft 365 subscription I didn't buy?

Many new Apple or Windows devices come with a pre-installed application or a complimentary trial of Microsoft 365. When you set up the device, the App Store may display the app as 'purchased' or 'get' because the license is registered to your account, even if you have not paid for a subscription.

Will I be charged if Microsoft 365 shows as purchased but is not in my iCloud subscriptions?

Generally, no. If Microsoft 365 does not appear in your active iCloud subscriptions list or Apple purchase history, you are not being charged through Apple. However, it is always a good practice to verify your bank or credit card statements to be certain.

How can I tell if my Microsoft account was compromised?

You can check your Microsoft account's security page for recent sign-in activity. If you notice unfamiliar locations, IP addresses, or devices logging into your account, change your password immediately and enable two-factor authentication.

Can community forum members help me cancel a subscription?

No. Members of public community forums cannot inspect account or billing records. You must contact official Apple or Microsoft Support channels to resolve billing issues, and you should never share your personal information publicly.

Login & Account Issues