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Fix Microsoft 365 Work or School Account Repeatedly Requesting Credentials

Kushani Nimanthika Oct 13, 2026 869 views

Question details

Users are continuously prompted to enter their organizational credentials for their Microsoft 365 A1 work or school accounts upon Windows startup.

How to Fix Microsoft 365 Work or School Account Repeatedly Requesting Credentials

Product: Microsoft 365
Device & OS: Windows
Scenario: Starting Windows and automatically launching Microsoft 365 services like Teams and OneDrive when using a third-party identity provider.
Observed behavior: The system repeatedly requests login credentials instead of remembering the authentication, disrupting immediate access to Teams, OneDrive, and other connected organizational services.

Before you start

Ensure you have the contact information for your organization's IT administrator, as resolving third-party identity provider authentication loops usually requires administrative privileges.

Solution 1Recommended

Collect Teams Support Logs and Contact Your Administrator

Generate system logs from Microsoft Teams to help your IT administrator and identity provider investigate the recurring authentication prompts.

Because your organization uses a third-party identity provider, the repeated authentication requests are typically caused by misconfigured security tokens or network policies on the backend. Standard users cannot fix this directly, so you must collect diagnostic logs for your IT department to resolve the root cause.

Locate Microsoft Teams

Find the Microsoft Teams icon in the Windows system tray at the bottom right corner of your screen (you may need to click the up arrow to show hidden icons).

Collect support files

Right-click the Teams icon and select 'Collect support files' from the context menu.

Locate the log files

Wait for the diagnostic process to complete. The logs will automatically be saved to your local Downloads folder as a text file.

Send logs to IT Admin

Attach the collected log files in an email or private message and send them to your Microsoft 365 administrator or identity provider support team for further investigation.

Collect Teams Support Logs and Contact Your Administrator

Submitting Logs via Private Message: If you are communicating with support through a community forum, you can often provide these logs securely by navigating to your profile and selecting 'View Private Messages' under Edit Profile.

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Frequently Asked Questions

Why does Microsoft 365 keep asking for my password every time I restart Windows?

This typically happens when there is a miscommunication between the Windows Credential Manager and your organization's third-party identity provider. This conflict causes the system to fail at storing your authentication token securely, triggering a fresh prompt on every startup.

Can I permanently fix the repeated credential prompt issue myself?

If your organization uses a third-party identity provider, standard users usually cannot fix this issue permanently. You will need to collect Teams logs and contact your IT administrator to adjust the server-side authentication policies or identity provider configurations.

Where are the Microsoft Teams support logs saved after I collect them?

When you right-click the Teams icon in the system tray and select 'Collect support files', Windows automatically generates the diagnostic log files and saves them directly into your local 'Downloads' folder.

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