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Fix Mobile App Distribution License Request Form Redirecting to Login
Question details
Users are unable to access the mobile app distribution license request form due to an unexpected redirect to a login page.
- Product
- Adobe Mobile App Distribution
- Device & OS
- not provided
- Scenario
- Attempting to submit a new or renewal mobile application distribution license request without existing login credentials.
- Observed behavior
- The request link redirects users to a login page instead of displaying the correct application form, blocking users without accounts from proceeding.
Clear your browser cache and cookies to rule out any local caching errors, and verify you are using the most recently published link for the distribution license request.
Contact Official Support for an Alternative Form
Since the broken link is a known server-side issue on the provider's end, contacting their support team is the fastest way to obtain a manual application form.
When public request forms improperly enforce authentication, it is usually a misconfigured web server or broken link. Until the vendor's web team resolves the URL mapping, support agents can provide alternative methods to submit your license details.
Go to the official customer support page of the software provider (e.g., the Adobe Help Center).
Select the 'Contact Us' or live chat option typically available at the bottom right of the support portal.
Explain to the representative that the mobile app distribution license request link is improperly redirecting to a login page and you do not have credentials.
Ask the support agent to provide a direct PDF application or a temporary alternative web form to submit your new or renewal request.
Monitor the Community Forum for Link Corrections
Support teams often post updated links or status updates on their official community forums once the web administration team resolves the redirect error.
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Frequently Asked Questions
Why does the distribution license request form require a login?
Public application forms for distribution licenses generally should not require user authentication. If the link redirects to a login portal, it is typically caused by a backend web configuration error or an outdated link that the provider needs to fix.
Can I renew my app distribution license without using the broken web form?
Yes. While the online portal is down or redirecting improperly, you can contact the software vendor's official support directly to process your license renewal manually via email or a support ticket.
Will clearing my browser cookies stop the login redirect?
If the redirect is caused by an expired cached session, clearing your cookies might help. However, if the software vendor has acknowledged that the link itself is broken, this is a server-side issue and clearing cookies will not bypass the login page.
