Sign-in & Login Problems

Fix OneDrive No Network Connection Error on Android

Muhammad Talha Oct 19, 2026 868 views

Question details

The user is unable to sign into the OneDrive Android app using a Microsoft 365 work account due to a false 'no network connection' error, despite having an active internet connection and successfully logging into other Microsoft apps.

How to Fix OneDrive No Network Connection Error on Android

Product: OneDrive for Android
Device & OS: Android
Scenario: Attempting to sign into the mobile OneDrive app with a Microsoft 365 work or school account.
Observed behavior: The application displays a network connection error and blocks the sign-in process, even though Wi-Fi and mobile data are working and the account functions normally in the Microsoft 365 Admin app.

Before you start

Verify that your internet connection is stable and ensure you have already tried standard troubleshooting steps, such as clearing the OneDrive app cache and restarting your Android device.

Solution 1Recommended

Contact Your Microsoft 365 Administrator for Backend Support

Since the issue persists after standard troubleshooting and the account works in other Microsoft apps, the problem is likely related to server-side authentication that requires admin intervention.

When a work or school account fails to sign into OneDrive but works flawlessly in other Microsoft 365 apps on the same device, it usually indicates a temporary service outage, a licensing issue, or a specific authentication block on the Microsoft backend. Standard app troubleshooting will not resolve server-side restrictions.

Identify your IT Administrator

Locate and contact your organization's Microsoft 365 administrator, which is typically your company's IT support department.

Request a Service Health Check

Ask your administrator to log into the Microsoft 365 Admin Center to check the service health status specifically for OneDrive and verify your account's license.

Verify Conditional Access Policies

Have the administrator confirm that no new mobile device restrictions or Conditional Access policies are inadvertently blocking the OneDrive Android app from authenticating.

Open a Microsoft Support Ticket

If the backend settings are correct, request that the admin open a formal support request through the Microsoft 365 Admin Center so that Microsoft Support can investigate the backend authentication logs.

Contact Your Microsoft 365 Administrator for Backend Support

Provide Detailed Information: Ensure you provide your admin with your exact Android version, OneDrive app version, the specific error message, and the exact time the sign-in failed.

Solution 2

Verify Mobile Device Management (MDM) Requirements

Ensure that your organization has not restricted the device through Intune or other mobile device management software.

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Frequently Asked Questions

Why does OneDrive say no network connection when my Wi-Fi is working?

This error can occur due to a cached authentication glitch, a Microsoft 365 backend service outage, or your organization's Conditional Access policies blocking the app from reaching the Microsoft authentication servers.

How do I clear the OneDrive app cache on my Android device?

Go to your Android Settings, select 'Apps' or 'App Management', find 'OneDrive', and tap 'Storage'. From there, tap 'Clear Cache' and 'Clear Data'. Restart the app and try signing in again.

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Yes, WPS Office allows you to connect third-party cloud services. You can link your OneDrive account within the WPS Office app to seamlessly open, edit, and save your documents directly to the cloud, provided your account isn't facing backend restrictions.

What should I do if my Microsoft 365 work account only works in the Admin app?

This specific behavior confirms your device's network is fully functional, but the OneDrive service itself is either experiencing an outage or has licensing restrictions applied to your specific account. You must contact your IT administrator to resolve the server-side issue.

Login & Account Issues