Sign-in & Login Problems

Fix OneDrive Sign-in Error Saying No Internet Connection

Anum Mushtaq Oct 16, 2026 868 views

Question details

The user is encountering a persistent sign-in error in OneDrive stating there is no internet connection, despite the internet working for other applications.

How to Fix OneDrive Sign-in Error Saying No Internet Connection

Product: OneDrive
Device & OS: not provided
Scenario: Attempting to log into the OneDrive desktop client or web application.
Observed behavior: OneDrive displays a 'no internet' connection error on a single device, while the internet connection functions normally for all other apps and websites.

Before you start

Before attempting to reset your application settings, restart your computer and verify that your device is actively connected to the internet by loading a fresh webpage.

Solution 1Recommended

Reset the OneDrive Desktop Client

Resetting the OneDrive client clears local sync issues and cached connection errors without deleting your personal files.

If the connection issue is isolated to a single device, the OneDrive client's local cache might be corrupted. Forcing a reset clears this bad data and prompts the app to establish a fresh connection with Microsoft servers.

Open the Run dialog

Press the Windows Key + R on your keyboard simultaneously to open the Run window.

Execute the reset command

Type '%localappdata%\Microsoft\OneDrive\onedrive.exe /reset' into the text field and click OK or press Enter.

Restart and sign in

Wait a few moments for the OneDrive cloud icon to disappear and reappear in your system tray, then click it to sign in again.

Missing Icon: If the OneDrive icon doesn't reappear after a few minutes, reopen the Run dialog, enter '%localappdata%\Microsoft\OneDrive\onedrive.exe', and press Enter to launch it manually.

Solution 2

Clear Browser Cache and Verify Service Status

Use this method if you are experiencing the error while trying to sign into the web version of OneDrive.

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Frequently Asked Questions

Why does OneDrive say there is no internet when I am connected?

This discrepancy usually occurs due to a corrupted local cache, conflicting network proxy settings, antivirus interference, or an outdated OneDrive application struggling to communicate specifically with Microsoft's authentication servers.

Will resetting the OneDrive client delete my files?

No, resetting the OneDrive client only resets the application's configuration and forces a full sync check. You will not lose any of your saved files or personal data during this process.

How do I reinstall OneDrive if resetting doesn't work?

You can uninstall OneDrive by going to Windows Settings > Apps > Installed Apps, locating Microsoft OneDrive, and selecting Uninstall. Afterward, download the latest installer from the official Microsoft website and reinstall it.

Login & Account Issues