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Fix Unauthorized Adobe Acrobat Subscription Charge on Galaxy Store
Question details
The user is seeking assistance to cancel and refund an unexpected premium subscription charge for Adobe Acrobat that was processed via a third-party app store.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- A user noticed an unrecognized charge (e.g., £7.69) for an Adobe Acrobat premium subscription billed automatically through Samsung Pay and the Galaxy Store.
- Observed behavior
- An unauthorized financial charge appeared on the user's account for a premium service they did not knowingly agree to activate.
Gather your Samsung account details, device information, and a copy of your recent bank or credit card statement highlighting the unauthorized transaction before contacting support.
Cancel the Subscription and Request a Refund via Samsung Support
Since the subscription was purchased through the Galaxy Store and billed through Samsung Pay, the billing is strictly managed by Samsung, not Adobe.
Third-party app stores manage their own billing ecosystems. Adobe cannot access, cancel, or refund subscriptions that were initiated through the Galaxy Store or Samsung Pay. You must interact directly with Samsung's ecosystem to halt the charges.
Navigate to the Galaxy Store app on your device and log in with the Samsung account that was billed.
Tap on the Menu icon (often three horizontal lines or dots) and select 'Receipts' or 'Subscriptions' to view your active plans.
Locate the Adobe Acrobat premium subscription in the list, tap on it, and select 'Cancel Subscription' to prevent future billing.
Reach out to Samsung Support directly through the Galaxy Store help section to explain that the charge was unauthorized and request a formal refund.
Dispute the Fraudulent Charge with Your Bank
If you suspect this charge is the result of a scam or if Samsung refuses the refund, you should contact your financial institution.
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Frequently Asked Questions
Why can't I cancel my Galaxy Store subscription directly through Adobe?
When you purchase a subscription through a third-party app marketplace like the Galaxy Store, Apple App Store, or Google Play, that specific platform handles the payment processing and subscription management. Adobe does not have access to these external billing systems to cancel or refund the order.
How can I prevent unauthorized subscriptions on the Galaxy Store?
To prevent accidental or unauthorized purchases, open the Galaxy Store, go to Settings, and enable the 'Require password/biometrics for purchases' option. This ensures no premium services can be activated without your explicit consent.
What happens if I just delete the Adobe Acrobat app?
Deleting the app from your device does not cancel the subscription. You must actively cancel the recurring payment plan through the Galaxy Store's subscription menu to stop future charges.
