'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix WPS Office Android App Requiring Daily Sign-In After Update
Question details
The user is forced to sign in to the Android app daily following a recent update, losing the persistent session state.
- Product
- WPS Office for Android
- Device & OS
- Android
- Scenario
- Using the Android application after applying a recent software update.
- Observed behavior
- The app no longer keeps the user logged in, prompting for account credentials every day instead of maintaining an active persistent session.
Ensure your Android device has a stable internet connection and that you know your correct account credentials before troubleshooting session issues.
Verify App Version and Device Time Settings
Ensuring your app is up to date and your device time is synced automatically can resolve authentication token mismatches.
Login sessions rely on time-sensitive authentication tokens. If your device's clock is out of sync with the server, or if there was a known bug in a specific app version, your session may expire prematurely.
Open the Google Play Store, search for WPS Office, and tap 'Update' if a newer version is available.
Go to your Android device's main 'Settings' app.
Scroll down to 'System' or 'General Management' and select 'Date and time'.
Toggle on 'Automatic date and time' (or 'Use network-provided time') to ensure correct timestamping for login sessions.
Configure Battery and Storage Optimizations
Aggressive battery savers or security apps might clear app cache or restrict background data, causing the login session to drop.
Report the Persistent Issue to Support
If local troubleshooting fails, contacting support with your issue number helps developers investigate potential bugs in the recent update.
Enjoy Uninterrupted Document Editing with WPS Office
Keep your account securely logged in to seamlessly access, edit, and sync your documents across all your devices using WPS Office. Our mobile app is optimized for stable cloud synchronization without recurring sign-in interruptions.
- 1. Download the App: Install the latest version of WPS Office from the Google Play Store to ensure the best stability.
- 2. Access the Profile Tab: Open the app and tap on the 'Me' tab located at the bottom right corner of the screen.
- 3. Initiate Sign-In: Select 'Sign In' and choose your preferred authentication method, such as Email, Google, or Facebook.
- 4. Complete Authentication: Follow the on-screen prompts to log in securely and establish a persistent connection to your cloud documents.
Frequently Asked Questions
Why does my Android app keep logging me out automatically?
Automatic logouts often happen due to mismatched device time settings, aggressive Android battery optimization features clearing background app data, or specific bugs in a recent app update that disrupt authentication tokens.
Will reinstalling the app fix the daily sign-in problem?
Yes, completely uninstalling and then reinstalling the app from the Google Play Store can clear out corrupted session data or outdated caches from previous updates, often resolving persistent login issues.
Do I lose my local files if the app forces me to log in again?
No, logging out or being forced to sign in again does not delete any documents saved to your device's local storage. However, you must be logged back into your account to access or edit cloud-synced files.
How can I prevent my device's battery optimizer from closing my app sessions?
Go to your Android Settings > Apps > WPS Office > Battery, and switch the usage setting to 'Unrestricted'. This prevents the Android operating system from terminating the app's background processes and clearing its active state.
