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How to Cancel a Duplicate Acrobat Premium Subscription Without Early Termination Fees
Question details
The user needs to cancel an accidentally duplicated annual Acrobat Premium subscription without being charged an early termination fee.
- Product
- Adobe Acrobat Premium
- Device & OS
- not provided
- Scenario
- The user mistakenly activated an annual subscription on a second account, resulting in two invoices and duplicate charges.
- Observed behavior
- The user is being billed twice for the same service and needs to cancel the secondary subscription and obtain a refund without penalty.
Before initiating the cancellation, check your email receipts to identify exactly which platform (Adobe website, Google Play, or Apple App Store) was used to purchase the duplicate subscription, as the cancellation process strictly depends on the billing platform.
Cancel and Request a Refund through Google Play (Android)
If your duplicate Acrobat Premium subscription was purchased on an Android device, you must manage the cancellation directly through the Google Play Store.
Google handles all billing for apps purchased through the Play Store. You must cancel the subscription there and use their specific portal to request a refund for the duplicate purchase.
Open the Google Play Store app on your Android device, tap your profile icon in the top right corner, and select 'Payments & subscriptions'.
Tap 'Subscriptions', select the Acrobat Premium subscription you wish to cancel, and tap 'Cancel subscription'. Follow the on-screen prompts to confirm.
Visit the Google Play Help website on your browser, search for 'Request a refund on Google Play', and follow their guided process to explain the accidental duplicate purchase.
Cancel and Request a Refund through the Apple App Store (iOS)
For subscriptions purchased on an iPhone or iPad, Apple handles all billing and cancellations, meaning Adobe cannot cancel it for you.
Cancel via Adobe Account Management
If you purchased the subscription directly from Adobe's website, you can cancel it through your Adobe account settings.
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Frequently Asked Questions
Why is Adobe trying to charge me an early termination fee?
If you purchased an 'Annual plan, paid monthly' and cancel after the initial 14-day window, Adobe's terms dictate a lump sum charge of 50% of the remaining contract obligation. To have this waived for an accidental duplicate account, you must speak directly with Adobe Support.
Can I get a full refund if I cancel my duplicate Acrobat Premium subscription?
Yes, if you cancel within 14 days of your initial order, you are legally eligible for a full refund. Beyond 14 days, refunds depend on the specific policies of the platform where you made the purchase (Google Play, Apple App Store, or Adobe directly).
How do I check where I purchased my Acrobat Premium subscription?
Check the invoice or receipt sent to your email. If the receipt was issued by Apple or Google Play, you must manage the subscription through those respective app stores. If the receipt is directly from Adobe, you can manage it on the Adobe website.
