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How to Cancel Acrobat Reader Mobile Trial and Request Refund
Question details
The user needs to cancel an active Adobe Acrobat Reader Mobile subscription and request a refund after being unexpectedly charged during a 7-day free trial.
- Product
- Adobe Acrobat Reader Mobile
- Device & OS
- not provided
- Scenario
- Attempting to use a 7-day free trial for a mobile PDF reader but receiving a subscription charge instead.
- Observed behavior
- A subscription fee was charged to the user's account instead of granting a free 7-day trial. The user now needs to navigate the app store billing system to cancel the service and request their money back.
Before proceeding, check your email receipts to confirm whether your Acrobat subscription was purchased through the Apple App Store or Google Play, as cancellations and refunds must be processed directly by the respective platform.
Cancel and Request a Refund via Apple Support (iOS)
Use this method if you downloaded Acrobat Reader on an iPhone or iPad and the charge was processed through your Apple ID.
Apple securely manages all billing for apps downloaded from the App Store. Adobe cannot directly cancel your iOS subscription or issue a refund; you must process this through Apple's system.
Open the 'Settings' app on your iPhone or iPad, tap your name at the top, and select 'Subscriptions'. Tap 'Adobe Acrobat Reader' and select 'Cancel Subscription'.
Open a web browser and go to reportaproblem.apple.com. Sign in with the Apple ID used to make the purchase.
Under 'What can we help you with?', choose 'Request a refund'. Select the reason for the refund (e.g., 'I didn't mean to buy this' or 'I intended to start a free trial'), choose the Acrobat subscription from the list, and tap 'Submit'.
Cancel and Request a Refund via Google Play (Android)
Follow these steps if you started your free trial on an Android device via the Google Play Store.
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Frequently Asked Questions
Why was I charged before the 7-day Acrobat trial ended?
App stores often require trial cancellations at least 24 hours before the trial period officially ends. If you waited until the final 24 hours to cancel, Apple or Google may have already processed the renewal charge.
Will I lose access to Acrobat Reader immediately after canceling?
No. Canceling your subscription only prevents future billing. You will retain premium access to the app's paid features until the end of your current billing cycle.
Can Adobe support issue a refund for mobile app purchases directly?
No, Adobe cannot process refunds or manage cancellations for mobile subscriptions purchased through third-party platforms. You must contact Apple Support or Google Play directly for billing issues.
