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How to Cancel an Unwanted Adobe Acrobat Mobile Subscription
Question details
The user wants to stop recurring billing for an Adobe Acrobat mobile subscription after the trial period has ended.
- Product
- Adobe Acrobat Reader Mobile
- Device & OS
- Android, iOS
- Scenario
- The user uninstalled the Adobe Acrobat app to cancel the free trial but continues to receive invoices and subscription charges.
- Observed behavior
- The subscription remains active and continues to bill the user because simply uninstalling the application does not automatically cancel the associated app store subscription.
Remember that uninstalling or deleting an app from your mobile device will never cancel your subscription. You must have access to the Apple ID or Google Play account used to make the original purchase.
Cancel the Acrobat Subscription on iPhone or iPad (Apple Subscriptions)
Use this method if you originally downloaded Acrobat and started the free trial using your Apple ID on an iOS device.
Apple handles all subscription management directly through the device's Apple ID settings. You must use the built-in iOS settings app to stop the auto-renewal.
Launch the 'Settings' app on your iPhone or iPad, then tap on your name and Apple ID banner at the top of the screen.
Tap on the 'Subscriptions' menu to view a list of all your active and expired Apple subscriptions.
Locate 'Adobe Acrobat' in the active list, tap on it, and select 'Cancel Subscription' (or 'Cancel Free Trial'). Follow the on-screen prompts to confirm.
Cancel the Acrobat Subscription on Android Devices (Google Play)
Follow these steps if you initiated the Acrobat trial through the Google Play Store on an Android device.
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Frequently Asked Questions
Why am I still being charged after uninstalling the Acrobat app?
Uninstalling an application from your mobile device simply removes the software files; it does not communicate with Apple or Google's billing systems. You must manually cancel the recurring payment in your App Store or Google Play account settings.
Can I get a refund for the unwanted Acrobat subscription charge?
Yes, but the refund is not processed by Adobe. Because the purchase was made through a mobile app store, you must contact Apple Support or Google Play Support directly to request a refund for the unwanted charges.
How do I verify that my mobile subscription is successfully canceled?
After completing the cancellation steps, return to the Subscriptions page on your Apple device or Google Play app. The Adobe Acrobat entry should now display an 'Expires on' date rather than a 'Renews on' date, confirming it will not bill you again.
