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How to Cancel Microsoft Project Plan 1 Subscription After Trial
Question details
The user needs to stop recurring charges for a Microsoft Project Plan 1 subscription after the trial period has expired.
- Product
- Microsoft Project Plan 1 / Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to cancel a subscription to stop unwanted billing post-trial.
- Observed behavior
- Charges are still occurring, and the cancellation option or the subscription itself is missing from the standard user subscription management page, even though an invoice is generated.
Ensure you are logging in with global admin or billing admin credentials for your organization's Microsoft 365 tenant, as standard personal accounts cannot access enterprise billing settings. Keep your latest invoice handy for account verification.
Cancel Subscription via Microsoft 365 Admin Center
Use the dedicated admin billing portal to locate and terminate business subscriptions like Project Plan 1.
Business subscriptions such as Project Plan 1 are managed separately from personal Microsoft accounts. You must use the Microsoft 365 admin portal to manage these licenses.
Go to the Microsoft 365 admin center and log in using your organizational admin credentials.
On the left-hand navigation menu, select 'Billing' and then click on 'Your products'.
Scroll through the list of active products to find your 'Project Plan 1' subscription.
Click on 'More actions' (often represented by three dots) next to the subscription and select 'Cancel subscription' from the drop-down.
Choose a reason for your cancellation from the options provided, then click 'Save' to finalize the termination and stop future billing.
Contact Microsoft Business Support
If the cancellation portal is unresponsive or the subscription is entirely hidden from the admin center, direct intervention from support is required.
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Frequently Asked Questions
Why can't I see my Project Plan 1 subscription in my personal Microsoft account?
Project Plan 1 is a commercial business product. It is managed strictly through the Microsoft 365 Admin Center using a work or school admin account, rather than the standard personal Microsoft account billing page.
Will I get a refund if I cancel my subscription after the trial billed me?
Refunds for Microsoft 365 business subscriptions depend on your region and the exact timing of the cancellation. Typically, canceling within a very short window after renewal may yield a prorated refund, but you must verify this directly with Microsoft Business Support.
How do I know if the subscription was successfully canceled?
Once canceled, the subscription status in the Microsoft 365 Admin Center under 'Your products' will update to 'Disabled' or 'Canceled'. You will also receive a confirmation email sent to the primary admin address.
What happens to my project data after I cancel the subscription?
Your project data is typically retained in a read-only state for 90 days following cancellation. After this grace period expires, the data is permanently deleted from Microsoft's servers.
