Sign-in & Login Problems

How to Fix Clipchamp Account Creation and Sign-in Issues with Microsoft 365

Bushra Parveen Oct 10, 2026 869 views

Question details

Users are unable to sign in or create a Clipchamp account using their existing Microsoft 365 credentials due to an unresponsive setup page.

How to Fix Clipchamp Account Creation and Sign-In Issues in Microsoft 365

Product: Microsoft 365 and Clipchamp
Device & OS: not provided
Scenario: Attempting to launch and sign into Clipchamp via a desktop app or web browser using an active Microsoft 365 account.
Observed behavior: Clipchamp shows an account-creation page even when the user already has a Microsoft account. Clicking the 'Create an account' button does nothing in both the desktop app and browser.

Before you start

Ensure you are fully signed out of all Microsoft services and save any open work before clearing your credentials, as this will require you to log back into your Microsoft 365 applications.

Solution 1Recommended

Clear Browser Data and Windows Credentials

Removing outdated cached credentials and clearing browser data often resolves sign-in loops and authentication conflicts.

Authentication conflicts can occur when old Microsoft 365 login tokens are cached on your system or in your browser. Clearing these credentials forces Clipchamp to request a fresh authentication token.

Sign out of Office

Open any Microsoft Office application like Word or Excel, click on 'File', select 'Account', and click 'Sign out'. Also, sign out of your Microsoft account in your web browser.

Remove stored credentials

Open the Windows Control Panel, navigate to 'Credential Manager', and click on 'Windows Credentials'. Locate and remove any credentials related to Microsoft Office or Microsoft 365.

Clear browser cache

Open your web browser's settings, navigate to the Privacy and Security section, and clear your browsing data (cache and cookies) for 'All time'.

Restart and sign in

Restart your device. Once restarted, go to Microsoft365.com, sign in with your credentials, and attempt to open Clipchamp from the app launcher.

Clear Browser Data and Windows Credentials

Authentication Refreshed: Removing outdated credentials ensures your system relies on your most current Microsoft 365 subscription status when accessing connected apps.

Solution 2

Repair Microsoft Office Installation

If credential clearing fails, repairing the Office installation can fix underlying background authentication components.

Free Microsoft Office alternative

Try WPS Office for Hassle-Free Productivity

If Microsoft 365 sign-in loops and account issues are disrupting your workflow, consider switching to WPS Office. It provides a lightweight, comprehensive suite for all your document, spreadsheet, and presentation needs without complex account syncing requirements.

1. Download WPS Office: Visit the official WPS Office website and download the free installer for your operating system.
2. Install the Software: Run the downloaded setup file and follow the quick installation wizard.
3. Start Creating: Open WPS Office and immediately start editing your existing Microsoft Office files without any sign-in barriers.

No complex Microsoft account sign-in loops required to access local filesHighly compatible with Microsoft Word, Excel, and PowerPoint file formatsFree and lightweight suite with a familiar user interface for immediate productivityAll-in-one platform seamlessly integrating documents, spreadsheets, presentations, and PDFs

microsoft office alternative - wps office

Frequently Asked Questions

Why does Clipchamp ask me to create an account when I already have Microsoft 365?

This issue typically occurs due to conflicting cached credentials in your browser or the Windows Credential Manager. The system struggles to read your existing authentication token, falsely triggering a new account setup prompt.

What should I do if the 'Create an account' button is completely unresponsive?

An unresponsive button often points to a browser cache issue, aggressive tracking prevention, or a blocked pop-up. Try clearing your browser cookies, disabling ad-blockers temporarily, or using a private/incognito window to sign in.

Can I use Clipchamp without signing into a Microsoft account?

No, Clipchamp requires a Microsoft account to sign in, save your video projects, and sync your assets. If you are using a work or school account, ensure that the appropriate licenses are assigned by your IT administrator.

Login & Account Issues