How to Fix Microsoft Account Not Receiving OTP Text Messages

Ensure you have cellular reception and that the phone number entered in your Microsoft account includes the correct country code without any extra formatting.

Open your phone's SMS messaging app settings and check the spam, junk, or blocked contacts folders to see if the Microsoft verification texts were automatically filtered.

Temporarily disable any third-party call or text-blocking applications that might intercept verification codes.

Reach out to your mobile carrier's support team to confirm whether shortcode verification texts from Microsoft are being blocked at the network level.

On the verification screen, click on the 'I didn't get a code' or 'Show more verification methods' link.

Select an alternate email address or an authenticator app if you have previously set them up for your Microsoft account.

Try signing in or making account changes from a personal device and network you frequently use. Microsoft may recognize the trusted environment and bypass the need for an OTP.