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How to Fix Microsoft Loop License Popup for Microsoft 365 E3 Users
Question details
Users with an active Microsoft 365 E3 license are repeatedly interrupted by a warning popup stating that a different plan is required to create workspaces or add members.
- Product
- Microsoft Loop
- Device & OS
- not provided
- Scenario
- Creating new workspaces or attempting to add members to an existing Microsoft Loop workspace.
- Observed behavior
- A license error popup is continuously displayed, preventing the user from creating workspaces or adding members, even though their E3 subscription should grant them entitlement.
Ensure you have access to the Microsoft 365 Admin Center or know who your IT administrator is, as resolving this licensing issue typically requires administrative privileges.
Assign the Microsoft 365 Extra Features License
Activating the specific 'Extra Features' license for Loop within the Microsoft 365 Admin Center is the most effective way to clear the erroneous popup.
Microsoft Loop entitlements are sometimes unbundled from the main E3 license toggles. Checking the 'Extra Features' or specific Loop app license ensures the backend recognizes your workspace creation rights.
Navigate to the Microsoft 365 Admin Center and log in with your global or billing administrator credentials.
From the left-hand menu, click on 'Users', then select 'Active users'.
Find and click on the name of the user experiencing the Loop license popup to open their properties panel.
Go to the 'Licenses and apps' tab. Scroll down to the 'Apps' section and check the box for 'Microsoft 365 Extra Features' or 'Microsoft Loop'.
Click 'Save changes'. It may take up to 24 hours for the new licensing state to fully propagate through the system.
Sign Out and Refresh the Loop Session
If the license has already been assigned, cached credentials may be causing the popup to persist. A fresh sign-in forces a token refresh.
Request an Entitlement Review via Microsoft Support
If the problem continues despite correct licensing, there may be a backend synchronization issue that requires Microsoft Support to resolve.
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Frequently Asked Questions
Does a Microsoft 365 E3 license include access to Microsoft Loop workspaces?
Yes, Microsoft 365 E3 licenses include core access to Microsoft Loop, which allows users to create workspaces and add members. However, IT administrators may need to explicitly enable the app or assign the 'Extra Features' license in the admin portal.
Why am I receiving a subscription warning if my company already pays for an E3 plan?
This warning typically occurs due to a synchronization delay or because the specific app-level license (such as Microsoft 365 Extra Features) hasn't been checked in your user profile by your IT department.
Can external guests be added to Microsoft Loop workspaces without a license?
Guest access in Microsoft Loop depends on your organization's sharing policies. However, the person creating the workspace and initiating the sharing must have an active, properly assigned Microsoft 365 commercial license.
How long does it take for the Microsoft Loop license changes to take effect?
After an administrator assigns the necessary Extra Features license in the Microsoft 365 Admin Center, it can take anywhere from a few minutes up to 24 hours for the changes to fully propagate to the Loop application.
