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How to Fix Overlapping Adobe Acrobat Pro and Premium Subscriptions
Question details
The user is being charged for both Adobe Acrobat Pro and Acrobat Premium and needs to stop the duplicate subscription fees.
- Product
- Adobe Acrobat
- Device & OS
- iOS
- Scenario
- Reviewing active software subscriptions to manage accounts and prevent duplicate billing.
- Observed behavior
- The user's account is concurrently billed for both Acrobat Pro and Acrobat Premium, leading to overlapping access and unnecessary charges.
Ensure you have access to the Apple ID device used to purchase the mobile subscription, as Adobe cannot directly manage subscriptions bought through the App Store.
Cancel the Overlapping Acrobat Premium Subscription via Apple
Since Acrobat Pro already includes all Acrobat Premium features, you should cancel the Premium mobile subscription to avoid duplicate charges.
Acrobat Premium is a mobile-only subset of the broader Acrobat Pro plan. If you already have an active Acrobat Pro subscription, your account automatically unlocks all Premium features across both desktop and mobile devices. Maintaining the standalone Premium subscription simply results in double billing.
Launch the Settings app on your iPhone or iPad.
Tap your name and Apple ID banner at the top of the Settings menu.
Tap 'Subscriptions' to view a list of all your active, Apple-billed plans.
Locate 'Adobe Acrobat Premium' from the active list and tap on it.
Tap 'Cancel Subscription' at the bottom of the screen and confirm the prompt to stop all future charges.
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Frequently Asked Questions
What is the difference between Acrobat Pro and Acrobat Premium?
Acrobat Pro is a comprehensive desktop and mobile subscription offering full PDF editing and creation tools. Acrobat Premium is a mobile-only subscription that unlocks specific features on iOS and Android devices. Everything in Premium is already included in Pro.
Can Adobe cancel my Apple-billed Premium subscription for me?
No. Adobe does not have the authorization to manage or cancel subscriptions purchased through third-party platforms like the Apple App Store. You must cancel it directly in your Apple device settings.
Will I lose access to mobile features if I cancel Acrobat Premium?
No. As long as you maintain your Acrobat Pro subscription and log into the Acrobat Reader mobile app with the same Adobe ID, you will continue to have access to all premium mobile features.
