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How to Fix Premium Subscription Not Working or Linked to Another Account
Question details
The user's premium subscription became inactive or shows as linked to another account after a recent update, despite payment being charged.
- Product
- WPS Office Premium
- Device & OS
- not provided
- Scenario
- Attempting to use premium features after a recent app update.
- Observed behavior
- The app reports the subscription as invalid or activated on another account, restricting access to premium features.
Ensure you have the exact email address or third-party login method (e.g., Google, Apple) you originally used to purchase the premium subscription, along with your payment receipt.
Verify and Re-login to the Correct Account
App updates can sometimes log you out or switch your default login method. Re-logging in with the original purchase email usually restores access.
WPS Office subscriptions are strictly tied to the email address or social account used during the initial purchase. If you are logged in with a different email, or if a recent update automatically logged you in with a secondary account, your premium features will not be available.
Open WPS Office and click on your profile avatar in the top right corner of the home screen to see which email address is currently logged in.
If the email does not match the one used for your premium purchase, click 'Sign Out' at the bottom of the account panel.
Click 'Sign In' and carefully enter the exact email address or select the exact third-party service (Google, Apple, Facebook) you used when buying the subscription.
Contact WPS Support with Payment Details
If your account shows no active subscription, the purchase may be linked to a different, forgotten email address. WPS Support can help locate it.
Seamlessly Manage Your Premium Subscription with WPS Office
WPS Office offers a unified user center where you can easily manage your premium subscriptions, verify account status, and restore purchases across all your devices in seconds.
- 1. Access the User Center: Open WPS Office and click your profile avatar in the top right corner to access your User Center.
- 2. View Subscription Details: Navigate to the 'Subscription' or 'WPS Premium' tab to view your active plans and expiration dates.
- 3. Refresh Subscription Status: If your premium features aren't showing, simply click the 'Refresh' button in the top right of the subscription panel to sync your purchase.
Frequently Asked Questions
Why did my WPS Premium disappear after an app update?
App updates can sometimes clear your login session or default to a different login method. Signing back in with the exact email or social account used for your original purchase will restore your premium access.
How can I restore my premium subscription on a new device?
Simply download WPS Office on the new device, click 'Sign In', and use the exact same account credentials tied to your active premium subscription. Your premium status syncs automatically.
Can I transfer my WPS Premium subscription to another email account?
Subscriptions are permanently linked to the email address used during purchase and cannot be transferred to a different account. However, you can sign in to that original account on multiple devices.
What if my credit card was charged but my account still shows as free?
This usually indicates you are currently logged into a different account than the one used for the purchase. Check your email for the WPS receipt to confirm the correct account, or contact support with your Order ID.
