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How to Fix SharePoint iOS App Opening the Wrong Microsoft 365 Tenant
Question details
The user is unable to access the correct Microsoft 365 tenant on the SharePoint iOS app because the application continuously routes them to an old tenant.
- Product
- SharePoint iOS App
- Device & OS
- iOS
- Scenario
- Attempting to log into a new or correct Microsoft 365 tenant on an iPhone or iPad.
- Observed behavior
- The SharePoint app persistently opens an old Microsoft 365 tenant, even after the user resets the account settings and reinstalls the application.
Ensure you have the login credentials for your current Microsoft 365 tenant ready, and completely close the SharePoint app from your iOS app switcher before attempting these fixes.
Clear Saved Microsoft Account Credentials from Safari
Removing cached credentials from your device's web browser prevents the SharePoint app from automatically fetching outdated login tokens.
On iOS, Microsoft applications often rely on Safari's browser cache to seamlessly authenticate users. If an old session is still active in Safari, reinstalling the SharePoint app will not prompt a new login screen, as it simply pulls the old token from the browser.
Navigate to the home screen of your iPhone or iPad and tap the Settings app.
Scroll down and tap on 'Safari'. Scroll down again and select 'Clear History and Website Data', then confirm the action.
Open the SharePoint app again. You should now be prompted to enter your Microsoft credentials. Enter the details for the correct Microsoft 365 tenant.
Use Microsoft Edge for the Sign-In Process
Using Microsoft Edge as your browser during the authentication process can help properly route the login request to the correct Microsoft 365 tenant.
Looking for a Hassle-Free Office Suite? Try WPS Office
If you frequently encounter complex tenant login loops or authentication issues with Microsoft 365 apps on your mobile device, consider switching to WPS Office. It provides a lightweight, unified, and free workspace for all your document needs without the enterprise login headaches.
- 1. Download WPS Office: Search for WPS Office in the App Store and download the free application to your iPhone or iPad.
- 2. Sign In Easily: Open the app and sign in using your preferred email, Google, or Apple ID without worrying about tenant conflicts.
- 3. Manage Office Files: Open, edit, and save your existing Word, Excel, and PowerPoint documents seamlessly on your mobile device.
Frequently Asked Questions
Why does my iPhone keep logging me into my old Microsoft account?
iOS uses Safari to manage authentication cookies for Microsoft online services. Even if you uninstall and reinstall an app like SharePoint, the browser retains the cached login token, automatically signing you back into the old account until the cache is cleared.
Will clearing Safari history delete my saved passwords?
No. Clearing history and website data in Safari removes tracking cookies and active browsing sessions, but your saved passwords securely stored in iCloud Keychain will remain untouched.
How do I switch tenants in the SharePoint mobile app?
The SharePoint iOS app does not currently feature a quick tenant-switching button. You must sign out of your current account, ensure no residual login cookies are forcing an auto-login, and manually sign back in using the credentials associated with the other tenant.
