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How to Fix the Microsoft Family Safety 'It Is Not You, It Is Us' Error
Question details
The user is unable to move a child account to another Microsoft family group due to an error message stating 'It is not you, it is us,' which is sometimes accompanied by blocked family invitations.
- Product
- Microsoft Family Safety
- Device & OS
- not provided
- Scenario
- Attempting to move a child account to a new family group or accept a new family invitation after a suspicious activity warning.
- Observed behavior
- The system blocks the account transfer and displays the 'It is not you, it is us' error message, preventing the child account from joining the new family group.
Ensure you have the login credentials for the primary adult organizer account and verify that there are no active temporary suspensions on the Microsoft account due to suspicious login attempts.
Properly Remove and Re-invite the Child Account
Ensure the child account is fully removed from the previous family group before sending a new invitation to avoid synchronization errors.
Often, the child account gets stuck in a transitional state between two family groups. Removing the account completely and waiting for the system to refresh can resolve the block.
Navigate to family.microsoft.com and sign in using the adult organizer account that is currently managing the child's profile.
Click the three dots (More options) next to the child's name and select 'Remove from family group'.
If you recently received a suspicious activity warning on the account, wait at least 24 hours without attempting any changes to let the security hold expire.
Log into the new adult organizer's account, select 'Add a family member', and send a fresh invitation to the child's email address.
Manage Parental Consent Permissions
Revoke lingering parental consent permissions that might be tying the child account to the old organizer.
Contact Microsoft Support for Account Unblocking
If the account has been permanently flagged for suspicious activity, manual intervention from Microsoft is required.
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Frequently Asked Questions
Why do I get the 'It is not you, it is us' error in Microsoft Family?
This error generally occurs due to a server-side synchronization issue, incomplete removal of a child account from a previous family group, or an automatic security lock triggered by suspicious activity on the account.
How long should I wait after a suspicious activity warning?
It is highly recommended to wait 24 to 48 hours without making any changes. Repeatedly sending invitations or trying to move the account during this cooldown can reset the timer and prolong the block.
Can a child account leave a Microsoft family group on its own?
No. Child accounts do not have the necessary permissions to leave a family group voluntarily. The adult family organizer who originally granted parental consent must remove them and revoke the consent.
What if the original organizer's account was deleted?
If the organizer who granted consent is no longer available or their account was closed, you must contact Microsoft Support directly. The child account cannot be modified or moved without the original organizer's authorization or manual intervention from Microsoft.
