Microsoft Account Errors

How to Remove an Old Work Account from Microsoft Office on Android

Huma Ashraf Ch Oct 19, 2026 868 views

Question details

The user wants to remove an old work account that remains stuck in the profile section of Microsoft Office apps on their Android device.

How to Remove an Old Work Account from Microsoft Office on Android

Product: Microsoft Office (Android)
Device & OS: Android
Scenario: Trying to sign out or remove a former work account to use a new work or personal account on mobile Office apps.
Observed behavior: The old account continuously prompts for sign-in and refuses to disappear, even after uninstalling the Microsoft 365 apps and resetting Office settings.

Before you start

Ensure you remember the username and password for your current active account, as you will need to log back into all Microsoft apps after clearing the cached data.

Solution 1Recommended

Remove the Account from Android Settings and Clear App Storage

Manually deleting the account from Android's system settings and clearing the Office app's cached data is the most reliable way to fix this issue.

Often, simply uninstalling the Microsoft Office app is not enough because Android retains the account credentials at the system level. To completely remove the old work profile, you must clear it from your device settings and wipe the app storage.

Remove Account from Android Settings

Navigate to your phone's 'Settings', tap on 'Accounts' (or 'Passwords & accounts' depending on your Android version), locate the old Microsoft Office account, and select 'Remove account'.

Clear Office App Data

Go back to 'Settings' > 'Apps' > 'See all apps'. Find the 'Office' (or Microsoft 365) app, tap 'Storage & cache', and choose 'Clear data' or 'Clear storage'.

Repeat for Standalone Apps

If you have standalone apps installed like Word, Excel, or PowerPoint, repeat the 'Clear data' step for each of them to ensure no cached profiles remain.

Restart and Sign In

Restart your Android device. Open the Microsoft Office app and sign in using your new work or personal account.

Remove the Account from Android Settings and Clear App Storage

Additional Step: If you use Microsoft Authenticator or Intune Company Portal, you may also need to remove the old account from those apps to prevent it from syncing back.

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Try WPS Office for a Seamless Mobile Document Experience

If Microsoft Office account syncing issues persist, consider switching to WPS Office. It provides a lightweight, all-in-one solution for Word, Excel, and PowerPoint files without the strict account lock-ins.

1. Install WPS Office: Download WPS Office for free from the Google Play Store on your Android device.
2. Open Your Files: Launch the app and grant standard storage permissions to instantly access your existing Microsoft Office documents.
3. Edit Without Hassle: Start editing your files immediately without dealing with lingering work account prompts or syncing errors.

Fully compatible with Microsoft Office formats like .docx, .xlsx, and .pptx.All-in-one app that takes up significantly less storage on your Android device.Edit and save files locally without being forced to sign into a corporate account.Completely free with an intuitive, user-friendly mobile interface.

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Frequently Asked Questions

Why won't reinstalling the Office app remove my old account?

Uninstalling an app on Android doesn't always delete deeply cached account data or system-level account profiles. You must manually clear the app's storage and remove the account from Android's central 'Accounts' settings.

Will clearing data in the Office app delete my saved documents?

No. Clearing the app data only removes local application settings, temporary cache, and login profiles. Your actual documents, whether saved locally on your phone or in the cloud, will remain safe.

I removed the account, but it came back. What should I do?

This usually means the account is still linked to another Microsoft app on your phone, such as Teams, Outlook, OneDrive, or the Microsoft Authenticator app. Ensure you remove the old work account from all of these integrated apps.

Login & Account Issues