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How to Transfer a Microsoft 365 Storage Upgrade to Another Account
Question details
The user wants to know if it is possible to transfer a purchased Microsoft 365 storage upgrade from one Microsoft account to another, typically due to an account mix-up during checkout.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Accidental purchase of a Microsoft 365 storage upgrade on the wrong Microsoft account, such as using a Gmail-linked account instead of the primary one.
- Observed behavior
- Microsoft subscriptions and storage upgrades are permanently linked to the purchasing account and cannot be manually transferred to a different account.
Before proceeding, ensure you have the login credentials for both the incorrect account where the purchase was made and the correct account you intend to use.
Cancel Billing and Request a Refund
Since direct transfers are not supported, you must cancel the subscription on the wrong account, request a refund, and repurchase it on the correct one.
Microsoft does not allow manual transfers of subscriptions or storage upgrades between different Microsoft accounts. To resolve a purchase made on the wrong account, you need to manage the billing settings on the incorrect account and contact support.
Go to the Microsoft account website and sign in with the email address used to accidentally purchase the storage upgrade.
Navigate to the 'Services & subscriptions' page, locate your Microsoft 365 storage upgrade, select 'Manage', and turn off recurring billing to prevent any future charges.
Reach out to Microsoft subscription and billing support to explain the checkout mix-up. Request assistance with processing a refund or an account correction.
Once the issue is resolved and the refund is initiated, sign out completely, log into your correct Microsoft account, and purchase the 1 TB storage plan again.
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If you're frustrated with strict subscription management and account mix-ups, consider switching to WPS Office. It provides a lightweight, highly compatible alternative to Microsoft Office, complete with free built-in cloud storage and seamless file synchronization across all your devices.
- 1. Download and Install: Visit the official WPS Office website and download the free version for your device.
- 2. Sign Up for Free Cloud Storage: Create a WPS account using your preferred email or social login to instantly access free cloud storage.
- 3. Upload and Sync Files: Open WPS Office, navigate to the Cloud tab, and easily upload your files for secure backup and cross-device access.
Frequently Asked Questions
Can I merge two Microsoft accounts to combine my storage?
No, Microsoft does not currently support merging two separate Microsoft accounts. You must manage them separately or migrate your files manually from one OneDrive account to another.
How long does a Microsoft subscription refund take?
Once approved by Microsoft billing support, a refund typically takes 3 to 5 business days to process and appear on your original payment method.
Can I share my Microsoft 365 Family storage with my other account?
Yes, if you have a Microsoft 365 Family subscription on one account, you can invite your other Microsoft account to share the subscription. This grants the second account its own independent 1 TB of cloud storage.
