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Why Was I Charged During the Adobe Acrobat Free Trial?
Question details
The user was unexpectedly charged €9.99 when attempting to start a seven-day free trial for Acrobat PDF services.
- Product
- Adobe Acrobat Reader Mobile
- Device & OS
- iOS and Android
- Scenario
- Signing up for a seven-day free trial within the mobile application.
- Observed behavior
- An immediate charge occurred because the monthly subscription plan was selected, whereas the free trial only applies to the annual plan.
Check your email for the purchase receipt from Apple or Google Play to confirm the exact subscription plan and platform you used.
Understand the Billing Policy and Request an iOS Refund
The seven-day free trial is only available with the annual subscription. If you purchased a monthly plan on an iPhone or iPad, it bills immediately and you must request a refund through Apple.
Adobe's policy mandates that monthly mobile subscriptions are billed the moment you sign up. Because the transaction was processed through the Apple App Store, Adobe cannot issue the refund directly.
Open your web browser and navigate to reportaproblem.apple.com.
Log in using the same Apple ID you used to purchase the Acrobat subscription.
Tap 'I'd like to' and select 'Request a refund' from the dropdown menu.
Choose the reason for the refund, select the Adobe Acrobat subscription from your list of purchases, and click 'Submit'.
Request a Refund through Google Play (Android)
If you mistakenly selected the monthly plan on an Android device, the charge was processed by Google Play. You will need to request your refund through the Play Store.
Edit PDFs for Free with WPS Office
Tired of confusing subscription tiers and unexpected charges? WPS Office offers a powerful, lightweight, and completely free alternative for reading, editing, and managing your PDF documents without the hassle of strict trial periods.
- 1. Download WPS Office: Install the free WPS Office app from your device's app store or the official website.
- 2. Open your PDF: Launch the app and tap the 'Open' button to browse and select your PDF file.
- 3. Use free PDF tools: Access the built-in PDF toolkit to read, annotate, or convert your documents without triggering automatic monthly charges.
Frequently Asked Questions
Does the Adobe Acrobat monthly plan include a free trial?
No. The seven-day free trial is exclusively available with the annual Acrobat subscription. If you choose the monthly plan, you are billed immediately upon signup.
Can Adobe customer support refund my mobile purchase?
No. When you purchase a subscription through Acrobat Reader Mobile, the billing is managed entirely by Apple or Google. You must request the refund directly through your respective app store.
How do I ensure I don't get charged after a free trial?
To avoid being charged, you must cancel the subscription at least 24 hours before the seven-day trial period ends. This must be done through the subscription management settings of your Apple ID or Google Play account.
