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Fix Adobe Document Cloud Sync Stuck at 21 Percent
Question details
The user needs a solution for files moved from Google Drive to Adobe Cloud that have stopped syncing and remain frozen at 21 percent for an extended period.
- Product
- Adobe Document Cloud / Google Drive
- Device & OS
- not provided
- Scenario
- Migrating or moving documents from Google Workspace (Google Drive) to Adobe Document Cloud.
- Observed behavior
- The file synchronization process has not progressed for a week, with the status indicator continuously stuck at exactly 21 percent.
Before beginning troubleshooting, ensure your internet connection is stable and verify that you have sufficient storage space available in your Adobe Document Cloud account to accommodate the incoming files.
Restart Sync and Re-authenticate Adobe Account
Refreshing your session and restarting the sync process can resolve underlying authentication errors or temporary connection glitches.
Cloud sync applications frequently experience session timeouts or background service interruptions. Signing out and signing back in forces a fresh authentication token and rebuilds the connection to the Adobe servers.
Locate the Adobe Creative Cloud or Document Cloud sync icon in your system tray or menu bar. Click on it, pause the synchronization process, wait a few moments, and then click resume.
Open the Adobe application, navigate to your account profile or settings menu, and select 'Sign Out'. Ensure you completely close the application afterward.
Relaunch the application, enter your Adobe credentials to sign back in, and monitor the sync indicator to see if it successfully progresses past 21 percent.
Identify and Isolate Blocking Files
A single unsupported, restricted, or overly large file can cause the entire batch synchronization process to hang.
Experience Seamless Document Syncing with WPS Office
If you are tired of dealing with stuck progress bars and complicated cloud migrations, WPS Office offers a built-in, highly reliable WPS Cloud service that syncs your documents smoothly across all your devices without the hassle.
- 1. Download WPS Office: Install WPS Office for free on your preferred PC or mobile device.
- 2. Sign in to WPS Cloud: Launch the application, click on the Cloud tab, and sign in to access your secure storage space.
- 3. Upload and sync instantly: Simply drag and drop your documents into the WPS Cloud folder or save directly from the editor to enjoy fast, automatic synchronization.
Frequently Asked Questions
Why does my Adobe Cloud sync get stuck at a specific percentage like 21 percent?
Syncs often halt at a specific point when the engine encounters a problematic file in the queue. This can be due to restricted file permissions from Google Drive, unsupported characters in the file name, or excessive file size blocking the rest of the transfer.
How do I check my available Adobe Document Cloud storage capacity?
Log into your Adobe account via a web browser, navigate to the Document Cloud section, and check the storage indicator typically located at the bottom left of the screen to ensure you have enough space.
Will I lose my files if I interrupt the synchronization process?
No, pausing the sync process, restarting the app, or signing out only refreshes the connection. Your actual files remain safely in their original location on your local drive or within your Google Drive.
What should I do if the sync remains stuck after trying all troubleshooting steps?
If identifying blocking files and restarting the connection does not resolve the issue, contact Adobe Support directly with details about your operating system and the specific percentage where the sync fails.
