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Fix Cannot Create Viva Engage Events or Change Cover Images

Huda Qurayshi Oct 9, 2026 868 views

Question details

Viva Engage administrators are unable to create community events or update company cover and personal storyline images.

Fix Cannot Create Viva Engage Events or Change Cover Images

Product: Microsoft Viva Engage
Device & OS: not provided
Scenario: Administrators attempting to manage communities by creating events or customizing profile and cover images.
Observed behavior: The options to create events or change images are missing or unresponsive across the web, desktop app, and Teams client.

Before you start

Ensure you have a stable internet connection and verify that you hold administrator permissions for the specific Viva Engage community you are trying to manage.

Solution 1Recommended

Verify Permissions and Test in a Private Browser Window

Rule out browser cache issues and confirm administrative access before escalating the issue.

Often, local browser cache or conflicting extensions can prevent web applications from loading correctly. Testing in a private window helps isolate these local issues.

Open a Private Window

Launch an InPrivate window in Microsoft Edge or an Incognito window in Google Chrome.

Log in to Viva Engage

Navigate to Microsoft 365 and sign in, then open the Viva Engage application.

Verify Administrator Status

Navigate to the affected community and check your permissions to ensure you are listed as a community administrator.

Attempt the Action

Try to create a new community event or change the cover image to see if the option is now available.

Verify Permissions and Test in a Private Browser Window

Why use private browsing?: Private browsing prevents cached data, cookies, or conflicting browser extensions from interfering with the functionality of web applications.

Solution 2

Open a Microsoft 365 Support Ticket

If the issue persists across all clients (Web, Desktop, Teams), it may require backend investigation by Microsoft.

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Frequently Asked Questions

Why is the option to create a Viva Engage event missing?

This usually happens if you lack administrator permissions for the specific community, or if there is a cached data issue in your browser. It can also be a backend service glitch requiring Microsoft support.

How do I capture a HAR log for Microsoft support?

To capture a HAR log, open your browser's Developer Tools (usually by pressing F12), navigate to the Network tab, ensure 'Preserve log' is checked, reproduce the issue, and then right-click in the network panel to select 'Save all as HAR with content'.

Does this image update issue affect all Viva Engage users?

The problem is primarily reported by community administrators who are trying to update company cover images and personal storyline images across the web, desktop app, and Teams integrations.

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