'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Cancel or Delete a Submitted Mobile Device Request
Question details
The user needs to know how to delete, cancel, or edit a mobile device request that has already been submitted.
- Product
- Mobile Device Management / Microsoft Intune
- Device & OS
- not provided
- Scenario
- The user submitted a device request by mistake or with incorrect details and wishes to revert or modify the submission.
- Observed behavior
- The submitted request enters an approval workflow and the system no longer provides an option for the user to delete or edit it directly.
Have your Request ID, device details, and confirmation email ready so your IT support team can quickly identify and locate your specific submission.
Contact Your IT or Intune Administrator to Reject the Request
Since submitted requests enter an automated IT approval workflow, you must reach out to your administrator to manually cancel or reject the pending submission.
Once a mobile device request is submitted, it is typically locked from user edits to maintain an accurate audit trail for security and compliance purposes. Users cannot directly delete these requests from the portal.
Check your company email inbox or IT helpdesk portal for a confirmation message. Copy the Request ID or ticket number associated with your mobile device submission.
Send an email to your IT department or open a new support ticket in your company's service desk portal (such as ServiceNow or Jira).
State clearly that the request was submitted by mistake or requires correction. Ask the administrator to explicitly 'reject', 'cancel', or 'disregard' the pending workflow.
Manage Your Work Documents on Any Mobile Device with WPS Office
While waiting for your IT department to resolve your mobile device request, ensure you stay productive. WPS Office is a lightweight, fully featured productivity suite that lets you easily access, edit, and share documents across all your approved mobile and desktop devices.
Frequently Asked Questions
Why can't I edit my submitted mobile device request directly?
Once submitted, requests enter an automated approval workflow managed by IT. To prevent data conflicts or unauthorized changes during the admin review process, user editing is typically disabled.
Will a canceled device request affect my currently enrolled devices?
No. Canceling a pending or accidental device request only stops the enrollment or approval of that specific submission. It does not impact any devices you have already successfully registered.
Can I submit a new request while the old one is still pending?
Yes, in most MDM portals, you can submit a new request with the correct details immediately. However, it is highly recommended to notify IT to cancel the incorrect one to avoid confusion.
