How to Delete Stubborn Files on Your Device When the Delete Option Fails
Question details
The user needs to delete files from local storage but the standard delete option fails or the delete icon is not visible.

- Product
- Local Storage
- Device & OS
- not provided
- Scenario
- Attempting to clean up storage by removing unwanted or stubborn files.
- Observed behavior
- The file cannot be deleted, the delete action does nothing, or the delete icon is completely missing from the interface.
Ensure the file you are trying to delete is completely closed and not currently being used or synced by another background application.
Standard File Deletion Method
Follow the standard interface steps to delete a file, including locating hidden delete options.
Sometimes the delete icon is not immediately visible on the main interface depending on the device or application you are using. Accessing the extended menu usually reveals the delete option.
Tap on the file you want to remove to select it.
Tap the 'Delete' icon, and then tap 'Delete' again on the confirmation prompt to permanently remove the file.
If you do not see the 'Delete' icon on the screen, tap the 'More' button (usually represented by three dots or a menu icon) and select 'Delete' from the dropdown list.

Troubleshoot Deletion Errors
Use this method if the file refuses to delete after trying the standard steps.
Use WPS Office to Manage and Delete Your Documents
WPS Office features an intuitive built-in file manager, making it simple to organize, locate, and delete stubborn documents directly from your device storage or cloud drives.
- 1. Open WPS Office: Launch the WPS Office application and navigate to the 'Files' or 'Open' tab at the bottom of the screen.
- 2. Locate your document: Browse your 'Local' or 'Cloud' storage directories to find the document you wish to delete.
- 3. Access file options: Long-press the file name, or tap the three-dot 'More' icon located next to the file.
- 4. Delete the file: Select 'Delete' from the popup menu and confirm the action to successfully remove the file.

Frequently Asked Questions
Why can't I delete a file on my device?
Files usually cannot be deleted if they are currently open in another application, if you lack the necessary administrator permissions, or if the file data is corrupted. Make sure the file is completely closed before attempting to delete it again.
How do I force delete a stubborn file?
If a file refuses to delete, try restarting your device. A simple reboot closes hidden background processes that might be locking the file. Once your device restarts, locate the file and try deleting it normally.
Will deleting a file from a mobile app also delete it from my cloud storage?
This depends on the application's sync settings. If the folder is actively synced with your cloud account, deleting the local file may also send a command to delete the cloud copy. Always read the confirmation prompt carefully to see if it specifies 'delete from device only' or 'delete from all synced devices'.




