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How to Enable Microsoft Family Safety Location Sharing on Android and iPhone
Question details
The user needs to configure device permissions on Android and iPhone devices to allow the Microsoft Family Safety app to share locations and generate alerts.
- Product
- Microsoft Family Safety
- Device & OS
- Android and iPhone
- Scenario
- Setting up or troubleshooting location tracking and location alerts for family members in the Microsoft Family Safety app.
- Observed behavior
- Family members are not visible on the location map, or location alerts fail to generate due to missing or incomplete device permissions.
Ensure that the Microsoft Family Safety app is updated on all devices, every family member is signed in with their own Microsoft account, and the devices have an active internet connection.
Enable Location Services for Family Safety on iPhone
Adjust iOS privacy settings to ensure the Family Safety app has continuous access to the device's location to track family members properly.
For location sharing and alerts to work seamlessly on an iPhone, iOS requires you to explicitly grant background location access to the app.
Unlock the iPhone and tap on the Settings app from the home screen.
Scroll down and tap on 'Privacy & Security', then select 'Location Services'.
Ensure the main 'Location Services' toggle is on. Scroll down the list of apps, tap 'Family Safety', and select 'Always'. Be sure to also toggle on 'Precise Location' for accurate mapping.
Configure Location Permissions on Android Devices
Grant the necessary background location permissions within Android settings so the Family Safety app can reliably report the device's position.
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Frequently Asked Questions
Why is a family member's location not updating in Microsoft Family Safety?
Location updates can fail if the family member's device is turned off, disconnected from the internet, or if location permissions were manually revoked in device settings. Additionally, strict battery saver modes on Android and iOS can restrict background location tracking.
Do I need to keep the Family Safety app open to share my location?
No. As long as you have granted 'Always' (on iPhone) or 'Allow all the time' (on Android) location permissions, the application will continue to share your location in the background even if it is closed.
How do I turn on location alerts for when a family member arrives at a specific place?
Open the Microsoft Family Safety app, select the family member's profile, navigate to their 'Location' tab, and tap 'Add a place'. From there, you can configure automatic notifications for when they arrive at or leave a designated area, provided their device permissions are correctly set.
