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How to Fix Microsoft Store Check the System Requirements Error

John Wilson Oct 22, 2026 868 views

Question details

Users are unable to install or update applications from the Microsoft Store due to a false warning claiming the system does not meet requirements.

How to Fix the Microsoft Store Check the System Requirements Error

Product: Microsoft Store
Device & OS: Windows
Scenario: Attempting to download or install an application from the Microsoft Store.
Observed behavior: The Microsoft Store blocks the application installation and displays a 'Check the System Requirements' error message, even though the computer fully meets the application's hardware and software criteria.

Before you start

Ensure your computer is connected to a stable internet network and verify that you are logged into the Microsoft Store with the correct Microsoft account.

Solution 1Recommended

Run Troubleshooter and Reset Store Cache

Using the built-in Windows troubleshooter and resetting the Microsoft Store cache often resolves false requirement flags by clearing temporary glitches.

A corrupted store cache is the most common reason for inaccurate system requirement errors. Clearing it forces the Store to re-evaluate your system specifications.

Run the Microsoft Store Apps troubleshooter

Go to Windows Settings > Update & Security > Troubleshoot > Additional troubleshooters. Select 'Windows Store Apps' from the list and click 'Run the troubleshooter'.

Reset the Store cache

Press the Windows key + R simultaneously to open the Run dialog box. Type 'wsreset.exe' and press Enter. A blank Command Prompt window will open.

Wait for the process to finish

Do not close the Command Prompt window. It will close automatically after about ten seconds, and the Microsoft Store will launch automatically once the cache is reset.

Run Troubleshooter and Reset Store Cache

Safe Process: Resetting the cache using wsreset.exe will not delete your installed apps or modify your Microsoft account settings.

Solution 2

Install Windows Updates and Verify App Specifics

Outdated Windows components can cause compatibility detection errors in the Microsoft Store.

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Frequently Asked Questions

Why does the Microsoft Store say my PC doesn't meet requirements when it actually does?

This mismatch is typically caused by a corrupted Microsoft Store cache, pending Windows updates that haven't been applied, or a temporary syncing glitch in the Store app itself. Resetting the cache usually clears the false error.

Do I need the latest version of Windows to download apps from the Store?

Many modern Microsoft Store applications require newer specific builds of Windows 10 or Windows 11. If your operating system is on an older feature update, the Store may flag your system as unsupported until you update via Windows Update.

Will running wsreset.exe delete my downloaded games and apps?

No. Running the wsreset.exe command only clears the temporary cache of the Microsoft Store. It will not uninstall your applications, remove your account details, or delete any personal files.

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