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How to Fix Missing Adobe Acrobat Folders Created on iPad Not Syncing to Android
Question details
The user is unable to find Adobe Acrobat folders on their Android tablet that were previously created on their iPad, despite being logged into the same Adobe account.
- Product
- Adobe Acrobat
- Device & OS
- iPadOS, Android
- Scenario
- Managing and organizing PDF files across multiple mobile platforms using the free version of Adobe Acrobat.
- Observed behavior
- Folders created on the iPad under the "On This Device" section do not sync across accounts and remain entirely missing from the Android device.
Ensure that you are signed in to the exact same Adobe account on both your iPad and Android tablet, and verify that both devices have an active internet connection to allow cloud synchronization.
Use Adobe Document Cloud for Cross-Device Folder Sync
To make folders and PDFs accessible across multiple devices, they must be saved in Adobe Document Cloud rather than local iPad storage.
The "On This Device" option in Adobe Acrobat stores files strictly on the local hardware. Because Android and iPad tablets do not share local storage systems, folders created in this location will never sync across platforms.
By utilizing Adobe Document Cloud, your custom folders and PDF documents are uploaded to Adobe's servers, making them instantly available on any device logged into your account.
Launch the Adobe Acrobat app on your iPad and tap on the 'Document Cloud' tab located in the navigation menu, rather than selecting 'On This Device'.
Tap the 'Create Folder' icon (usually a folder with a plus sign) at the top of the screen to make a new cloud-synced directory.
Navigate back to your local files under 'On This Device', tap the three dots next to your PDFs, select 'Move', and transfer them into your newly created Document Cloud folder.
Open Adobe Acrobat on your Android tablet, navigate to the 'Document Cloud' section, and pull down to refresh the page. Your folders and PDFs from the iPad will now be visible.
Use WPS Office to Sync PDF Folders Across iOS and Android
Avoid local storage confusion and operating system limitations by switching to WPS Office. With the integrated WPS Cloud, you can effortlessly create folders, store PDF documents, and access them seamlessly across your iPad, Android tablet, and PC.
- 1. Install WPS Office: Download and install the free WPS Office app from the App Store on your iPad and the Google Play Store on your Android tablet.
- 2. Sign in to WPS Cloud: Open the application on both devices and log in using the same email, Google, or Apple account.
- 3. Create a Cloud Folder: Navigate to the 'Cloud' tab within the app, tap the '+' icon in the corner, and select 'New Folder'.
- 4. Upload and Sync PDFs: Move or import your PDF files into this cloud folder on your iPad. They will instantly synchronize and appear on your Android device.
Frequently Asked Questions
Why can't I create a local folder in Adobe Acrobat on my Android device?
Adobe Acrobat for Android does not support creating custom folders directly within the "On This Device" tab. Local file and folder management on Android devices is typically handled by the operating system's native File Manager app rather than third-party applications.
Do PDF files saved in "On This Device" automatically back up to the cloud?
No, any files or folders saved under the "On This Device" section are stored completely offline on your iPad or Android tablet's internal storage. To back them up or sync them, you must manually upload them to Adobe Document Cloud.
How do I move an existing local PDF to the Document Cloud on my iPad?
Open the Adobe Acrobat app on your iPad, go to "On This Device", and find your PDF. Tap the three-dot menu icon next to the file name, select "Move", and choose a destination folder within the "Document Cloud" section.
Will I lose my PDFs if I delete the Adobe Acrobat app from my iPad?
If your PDFs are saved only under "On This Device", they will be permanently deleted when you uninstall the app. If you have moved them to "Document Cloud", they are safely backed up to your Adobe account and will not be lost.
