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How to Fix Missing Data in Microsoft Organization Chart

Partner Editor Oct 10, 2026 869 views

Question details

The user wants to know the source of Microsoft Organization Chart data in order to resolve an issue where the chart displays only a few employees.

How to Fix Missing Employee Data in Microsoft Organization Chart

Product: Microsoft Entra ID
Device & OS: not provided
Scenario: Viewing or generating an organizational hierarchy chart within Microsoft 365 applications.
Observed behavior: The organization chart fails to show the complete employee hierarchy due to missing or incorrect manager information in the backend directory.

Before you start

Ensure you have User Administrator or Global Administrator privileges in Microsoft Entra ID (formerly Azure Active Directory) to modify user profiles.

Solution 1Recommended

Update Manager Assignments in Microsoft Entra ID

Correcting the assigned manager for each user in the admin center will rebuild the organizational hierarchy and fix missing data in the chart.

Organization chart relationships across Microsoft services (like Teams and Outlook) are automatically generated based on the 'Manager' attribute assigned to each user in Microsoft Entra ID. If this field is blank, the employee will not appear in the correct team hierarchy.

Access the Admin Center

Navigate to the Users Directory

Select 'Users' from the left-hand navigation pane, then click on 'All users' to view the directory.

Select the Affected User

Use the search bar to find the specific employee whose organization chart data is missing or incorrect, and click on their name to open their profile.

Edit the User's Profile

Click on 'Edit properties' at the top of the user profile page and scroll down to the 'Job information' section to locate the 'Manager' field.

Assign the Correct Manager

Click 'Change' next to the Manager field, search for the user's direct supervisor, select them, and save the changes.

Update Manager Assignments in Microsoft Entra ID

Synchronization Delay: It may take up to 24 hours for changes made in Microsoft Entra ID to fully sync and display in Microsoft 365 organization charts.

Free Microsoft Office alternative

Create Custom Organization Charts Easily with WPS Office

If you need to quickly design an organization chart without waiting for complex administrative backend directories to sync, WPS Office provides an easy, lightweight solution. With a familiar UI and strong compatibility with Microsoft formats, it allows you to visualize team hierarchies effortlessly and for free.

1. Open WPS Presentation: Launch WPS Office and open a new or existing presentation document.
2. Insert an Organization Chart: Navigate to the 'Insert' tab on the top ribbon and click on 'WPS Art' or 'SmartArt'.
3. Select the Hierarchy Layout: Choose the 'Hierarchy' category from the dialog box and select your preferred organization chart template.
4. Add Employee Data: Click on the individual shapes to type in employee names and roles, easily adding or removing boxes as your team changes.

Easily design custom organization charts using intuitive SmartArt alternatives.Highly compatible with Microsoft Word, Excel, and PowerPoint file formats.Lightweight installation and a familiar UI that makes migration seamless.Completely free to download and use for your daily office tasks.

microsoft office alternative - wps office

Frequently Asked Questions

Why is my Microsoft organization chart completely empty?

An empty organization chart typically means that the 'Manager' attribute has not been populated for users in your organization's Microsoft Entra ID. The system relies entirely on these manager-subordinate relationships to draw the chart.

How long does it take for organization chart updates to show in Microsoft Teams?

After updating a user's manager profile in Microsoft Entra ID, it generally takes between 24 to 48 hours for the new hierarchy data to fully synchronize and appear correctly across applications like Microsoft Teams and Outlook.

Can standard users edit their own organization chart data?

No, standard users cannot change their reporting structure. The 'Manager' field must be updated by a Global Administrator or User Administrator within the Microsoft Entra admin center.

Does WPS Office support Microsoft SmartArt organization charts?

Yes, WPS Office offers excellent compatibility with Microsoft Office files. Organization charts created using Microsoft SmartArt in PowerPoint or Word will display correctly and can be seamlessly edited in WPS Office.

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