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How to Fix SharePoint People Web Part Profile Cards Not Appearing

Khadija Khan Oct 9, 2026 869 views

Question details

The SharePoint People web part displays selected users but fails to show profile cards upon hovering or clicking.

Product: Microsoft SharePoint
Device & OS: not provided
Scenario: Viewing user profiles on a SharePoint page.
Observed behavior: Profile cards do not appear when users hover over or select a person in the People web part on a specific tenant.

Before you start

Ensure you have page editing permissions for the SharePoint site and that your browser is updated to the latest version to rule out compatibility issues.

Solution 1Recommended

Test in an Incognito Window and Recreate the Web Part

Verify if browser caching is causing the issue and attempt to replace the faulty web part with a fresh instance.

Often, SharePoint web parts can experience caching issues or corruption during page edits. Testing in a private browsing window isolates browser extensions and cache, while recreating the web part ensures a clean configuration.

Open an InPrivate or Incognito Window

Launch your web browser and open a new InPrivate (Edge) or Incognito (Chrome) window. Log into your Microsoft 365 tenant and navigate to the affected SharePoint page.

Edit the SharePoint Page

Click the 'Edit' button at the top right corner of the SharePoint page to enter the page authoring mode.

Add a New People Web Part

Click the '+' icon to add a new web part above or below the original one. Search for and select the 'People' web part, then add the same users to it.

Test the Profile Cards

Hover over or click the users in the newly added People web part. If the profile cards appear correctly, delete the original faulty web part and click 'Republish' to save your changes.

Test in an Incognito Window and Recreate the Web Part

Escalate to Microsoft Support: If the new web part also fails to display profile cards, you will need to collect HAR logs from your browser's Developer Tools and ask your Microsoft 365 administrator to open a formal support ticket.

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Frequently Asked Questions

Why do profile cards work in my developer tenant but not the main tenant?

This discrepancy can occur due to tenant-level policy differences, feature release rings, or specific Azure Active Directory configurations that affect how user data is synchronized and pulled into the People web part.

How do I collect HAR logs for Microsoft 365 support?

To collect HAR logs, open your browser's Developer Tools (press F12), navigate to the 'Network' tab, and check the 'Preserve log' option. Reproduce the issue by hovering over the People web part, then right-click any network request and select 'Save all as HAR with content'.

Can guest users see profile cards in the SharePoint People web part?

Guest user visibility depends on your tenant's external sharing and Azure Active Directory settings. By default, guests may have limited permissions and might not be able to view full profile cards unless directory settings are specifically configured to allow it.

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