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How to Get a Refund When Charged Twice for an Adobe Subscription
Question details
The user experienced a duplicate charge for an Adobe subscription purchased via a mobile app store and needs to request a refund.
- Product
- Adobe Subscription (Mobile App)
- Device & OS
- Android (Google Play / Samsung Store)
- Scenario
- Requesting a refund or chargeback after being billed twice for a mobile subscription.
- Observed behavior
- The user's payment account shows two separate charges for a single mobile subscription.
Gather your payment receipts, transaction dates, and order confirmation numbers from your Google Play or Samsung Store account before requesting a refund.
Request a Refund from the App Store
Since Adobe does not manage mobile billing directly, you must contact the platform where the purchase was made to process the refund.
Adobe cannot directly refund or manage subscriptions purchased via third-party mobile stores like Google Play or the Samsung Store. The billing is managed entirely by the respective app store's payment system.
Visit Google Support (https://about.google/) or navigate to your Google Play account's order history to report a billing problem and request a refund.
Navigate to Samsung Support (https://www.samsung.com/us/support/contact/) and provide your order details and transaction dates to the support team to resolve the double charge.
Contact Your Bank to Dispute the Duplicate Charge
If the app store is unresponsive or denies the refund, your bank can often resolve duplicate charges by initiating a chargeback.
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- 1. Download the software: Visit the official WPS Office website and click on the 'Free Download' button.
- 2. Install the application: Run the installer and follow the on-screen instructions to set up WPS Office on your device.
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Frequently Asked Questions
Can Adobe customer service directly refund my Google Play purchase?
No. Adobe cannot manage or refund subscriptions purchased through third-party platforms like Google Play or the Samsung Store. You must contact the respective app store directly for any billing inquiries.
How long does an app store refund take to process?
Refunds processed through Google Play or the Samsung Store typically take 3 to 5 business days to reflect in your account, depending on your bank or credit card issuer's processing times.
What should I do if the app store denies my refund request?
If the app store rejects your claim for a duplicate charge, you should contact your credit card issuer or bank immediately to file a chargeback dispute, providing them with proof of the double billing.
