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How to Refund an Acrobat Premium Subscription After a Free Trial
Question details
The user is seeking a refund after being automatically charged for an Adobe Acrobat Premium subscription once their free trial expired.
- Product
- Adobe Acrobat Premium
- Device & OS
- iOS and Android
- Scenario
- The user signed up for a free trial of Acrobat Premium on a mobile device, forgot to cancel before the trial period ended, and received an unexpected charge.
- Observed behavior
- A paid subscription charge was automatically applied to the user's Google Play or Apple App Store payment method.
Verify which platform you used to start the free trial (Google Play for Android or the App Store for iOS), as refund requests must be processed directly by the store that handled the billing.
Request a Refund for iOS Purchases via Apple Support
If you activated the Acrobat Premium trial on an iPhone or iPad, your billing is managed by Apple. You must use Apple's dedicated portal to request a refund.
Apple handles all transactions made through the App Store. Adobe cannot process refunds for subscriptions purchased on iOS devices.
Open a web browser, go to reportaproblem.apple.com, and log in with the Apple ID you used to download Adobe Acrobat.
Tap the 'I'd like to' dropdown menu and select 'Request a refund'.
Select the reason for the refund, such as 'I didn't mean to renew a subscription', and tap 'Next'.
Locate the Adobe Acrobat Premium charge in your purchase history, select it, and tap 'Submit'. Apple will review your request and notify you of their decision.
Request a Refund for Android Purchases via Google Play
If you started your trial on an Android device, Google Play handles the subscription billing and any applicable refunds.
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Frequently Asked Questions
Can Adobe support directly refund my mobile subscription?
No. Because the Acrobat Premium subscription was purchased through a mobile app store, Adobe does not have access to your billing information. You must contact Apple Support or Google Play Support directly to request a refund.
Why was I charged if I uninstalled the Adobe Acrobat app?
Uninstalling an app does not automatically cancel your subscription. You must manually cancel the free trial in your Google Play or Apple App Store subscription settings before the trial period ends to avoid being charged.
How do I ensure the subscription is canceled so I am not charged again?
On iOS, open Settings, tap your name, select 'Subscriptions', tap the Adobe Acrobat subscription, and select 'Cancel Subscription'. On Android, open the Google Play Store, tap your profile icon, select 'Payments & subscriptions', choose 'Subscriptions', and cancel the Adobe plan.
