Other PDF Issues

Fix Acrobat and Adobe Scan Upload Options Missing on iPad Pro

Elise Williams Oct 19, 2026 868 views

Question details

The user cannot find Acrobat, Adobe Scan, or cloud-saved files as available upload sources on their iPad Pro.

How to Fix Acrobat and Adobe Scan Upload Options Missing on iPad Pro

Product: Adobe Acrobat and Adobe Scan
Device & OS: iPadOS
Scenario: Attempting to upload or attach PDF files from Adobe Document Cloud, Acrobat, or Adobe Scan within other applications on an iPad Pro.
Observed behavior: The upload options for Acrobat, Adobe Scan, and Adobe Document Cloud files are completely missing from the available sources list.

Before you start

Ensure your iPad Pro has an active and stable internet connection so it can properly sync and authenticate with cloud services.

Solution 1Recommended

Update Apps and iPadOS

Outdated software versions can cause integration bugs or cause sharing options to disappear. Updating both the apps and the operating system is the most effective fix.

Compatibility issues between Adobe apps and older versions of iPadOS can cause third-party upload extensions to break or hide automatically.

Update Adobe Apps

Open the App Store on your iPad, tap your profile picture at the top right, and scroll down to check for available updates. If you see Adobe Acrobat or Adobe Scan, tap 'Update'.

Update iPadOS

Go to iPad Settings > General > Software Update. If an update is available, tap 'Download and Install'.

Restart the iPad

Press and hold the top power button and either volume button until the power-off slider appears. Drag the slider, wait a few seconds, and then press and hold the top button again to turn the device back on.

Tip: Restarting the device clears temporary cache files and often forces the iPad's share sheet to refresh its list of available upload sources.

Solution 2

Verify Files in Adobe Document Cloud

Check if the files still exist in the cloud, as upload options will not display files that have been deleted or moved.

Solution 3

Re-enable Apps in the Share Sheet

Sometimes apps get hidden from the upload menu after an update and must be manually toggled back on.

Use WPS Office to Scan and Manage PDFs on iPad

If third-party upload options keep failing on your iPad, you can seamlessly scan, edit, and upload PDFs directly to the cloud using WPS Office. It provides an all-in-one solution for handling documents without switching between multiple apps.

1. Download WPS Office: Install WPS Office for free from the iPad App Store and open the app.
2. Scan a Document: Tap the '+' icon on the home screen and select 'Scanner' to capture a physical document and save it as a high-quality PDF.
3. Save and Upload: Save the PDF file directly to WPS Cloud or your preferred integrated storage service like iCloud Drive or Google Drive for instant access.

Built-in document scanner to quickly digitize physical pagesRobust PDF editing, annotating, and cloud sharing toolsHigh compatibility with standard PDF formats and Microsoft Word, Excel, and PowerPoint filesLightweight interface optimized for iPad and Apple Pencil

microsoft office alternative - wps office

Frequently Asked Questions

Why did Adobe Scan disappear from my iPad share sheet?

Apple's iOS and iPadOS updates occasionally reset share sheet preferences. You may need to scroll to the far right on the share sheet, tap 'More', and manually re-enable Adobe apps.

Does WPS Office support cloud uploads on iPadOS?

Yes, WPS Office fully integrates with iPadOS, allowing you to seamlessly edit and save files directly to WPS Cloud, iCloud Drive, Google Drive, OneDrive, and Dropbox.

How do I recover a missing file from Adobe Document Cloud?

Log into Adobe Document Cloud via a web browser using your Adobe ID. Check the 'Deleted' or 'Trash' folder to see if the file can be restored back to your active documents.

Why are my cloud-saved files grayed out on my iPad?

This usually indicates a sync issue or poor internet connection. Ensure you are connected to a stable Wi-Fi network and that the cloud application is allowed to refresh in the background.

PDF Troubleshooting